John Lewis chair calls on UK legislation ‘to do more’ to combat shoplifting

John Lewis chair Sharon White has said UK legislation “could do more” to mitigate a surge in shoplifting cases throughout the country.

Speaking on the news programme Good Morning Britain, White pointed to an incidence in which a gang of shoplifters were caught stealing from the beauty department in John Lewis Edinburgh outlet.

Referencing home secretary Suella Braverman’s recent comments that “every crime matters”, White noted that in Scotland, when a store worker is abused or attacked, there is a specific law in place to deter offenders.

“I think there is growing recognition over recent months that these aren’t trivial crimes,” White said. “Having the Scottish legal framework replicated in the Westminster legislation would be a massive plus.”

The comments follow reports that John Lewis staff have been given “de-escalation training” to identify when an interaction with a shoplifter could become violent.

More than 100 retail bosses from UK retailers including John Lewis, Aldi, and Marks & Spencer also recently issued a letter to British police and crime commissioners calling on them to make retail crime a priority.

The letter noted that shoplifting should be prioritised as it "pushes up the cost of operating" and results in higher prices for consumers.

White’s comments follow similar remarks from Co-op, which cautioned that spiralling rates of shoplifting could render some communities “no go” areas for shops.

    Share Story:

Recent Stories

Smarter merchandise planning across the retail value chain
In this webinar, Matt Hopkins, Head of Retail Solutions, Board, Catherine Tooke, SVP Product & Planning, Sweaty Betty, and Subir Gupta, Managing Principal, Thought Provoking Consulting join Retail Systems Editor Jonathan Easton to discuss the findings of the recent Retail Systems report The Merchandise Planning Challenge: How are retailers harnessing technology to optimise planning and retain customers? and examine the innovations that are improving retail planning.
Better Together: Optimising store fulfilment with POS and OMS
Customers want a coherent, connected journey when they engage with a retailer.

An Order Management System (OMS) helps retailers manage inventory across the multiple channels they’re selling through.