Welcome

Supply Chain Interrupted: How Are Firms Using Smart Data Management to Overcome Covid Disruption and Deliver for Customers?

Sponsored by InterSystems
Wednesday 11 November 2020, 17:00
Zoom

As the world begins to grapple with the longer-term reality of COVID-19, businesses are reeling from the unprecedented disruption to supply chains at a time of rapidly evolving consumer habits.

Research suggests that 76 per cent of retail, consumer goods and manufacturing businesses have found the crisis has exacerbated technology-related challenges, while some more agile businesses have pivoted models to adapt to changes in supply and demand in this ‘new normal’.

But many have struggled to remain relevant in the face of e-commerce giants and manufacturers which are able to use real-time data flows alongside advanced analytics and personalisation to deliver what their customer wants, when they want it.

Legacy IT infrastructure is having to work harder than ever to unify everything from the warehouse to delivery options and online marketing strategy. As the mountains of data grow, firms are finding information stuck in silos, while fast-moving competitors use artificial intelligence to pull ahead.

This roundtable will bring together industry peers to discuss key pain points and opportunities for supply chain-led businesses as they explore intelligent data management and use the lessons of COVID-19 to build resilience to future disruption.

Topics:

• How have businesses harnessed their data to manage changes in supply and demand created by the COVID-19 outbreak and maintain high levels of customer service?

• Has the crisis context accelerated digital transformation efforts for those reliant on supply chains?

• What are the biggest challenges in trying to unify and monetise data across the business at a time of disruption?

• How important is a 360-degree view of customers and partners across different channels and how does this change customer engagement and delivery?

• When responding to demand spikes, how are firms scaling appropriately in the current context?

Timings: 

17:00 – 17:10   Editor’s Welcome 
17:10 – 18:30   Topic Discussion

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