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Artificial Intelligence Project of the Year

Artificial intelligence means many different things to many different people. In this category, we’re looking for the best ways retailers and retail-focused tech providers have tamed big data via algorithms to gain useful customer insight, automate previously manual processes and generally empower staff - from head office to shop floor - to serve shoppers better. As ever, judges want to see the ways this has actually been done, with specifics of the methods used, be they machine learning or robotic process automation, chatbots or advanced analytics.

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