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Choose your categories

A completed entry will include:
1. Entry Form
2. 1000 Word Submission
3. Company Logo
4. UK contact details



1. In-Store Innovation of the Year
This award will recognise a retailer who has implemented an innovative piece of in-store technology within its retail estate. This could range from a new point of sale system, self-checkout service, kiosk, touchscreen or mobile till point, to virtual fitting room technology, targeted marketing or an in-store customer ordering and collection feature. The winning entry will be able to demonstrate how such technology has improved the company’s business, along with the degree of innovation present in the IT solution. Enter here
2020 winner: Charlotte Tilbury & Red Ant

2. Online Innovation of the Year
This award will recognise a retailer who has successfully implemented an innovative technology within its online operations. This could range from new website features such as hyper-personalised content, recommendation engines and artificial intelligence-based chatbot assistants, to new social media tools or voice assistant integration. The winning entry will be able to demonstrate how such technology has improved the company’s business, along with the degree of innovation present in the IT solution. Enter here
2020 winner: The Phone Co-op & Conversity

3. Retail Charity Partnership of the Year
This award will consider the ways that technology allows retailers to better serve their charity partners. The winning entry from a retailer may involve innovative methods for customers to donate either online or in-store, new loyalty programme features, or the way that the retailer is using technology to aid the physical delivery of charity collections or donated goods and supplies. Enter here

4. Technology Project of the Year
This award will recognise a retailer who has delivered a successful technology project into its operations. The winning entry should demonstrate that the project has met all requirements and highlight how it has improved the overall operations of the organisation. The judges will also assess the innovation level of the technology deployed. Entries are open to retailers and to vendors making a joint submission with a named retailer. Enter here
2020 winner: Charlotte Tilbury & Red Ant

5. Retailer of the Year
This category is open to ‘traditional’, multi-channel and pure-play retailers who have implemented a game-changing digital strategy or innovation over the past 12 months. The award will recognise technology advancements made either in-store, online, on mobile or across channels that have had a significant impact, such as delivering cost savings or better levels of customer service. Enter here
2020 winner: The Perfume Shop

6. Sustainability Initiative of the Year
This award recognises retailers that have implemented the most innovative sustainability initiatives within their stores, warehouses or company offices. This could be reducing or offsetting carbon, plastics or packaging on the shop floor, encouraging staff to think about reusing and recycling, or reducing overall waste and developing examples of circular economies. The winning entry should demonstrate a joined-up approach and measurable results in its efforts to help the environment. Enter here
2020 winner: The C.A.R.E Collection & ITL Group

7. Retail Marketing Strategy Award
This award will consider the ways technology now enables retailers to make sure customers get advertising relevant to them. In a post-GDPR world, the winners in this category will have to prove they treat people’s data correctly, while making the most of it to deliver personalised, targeted content at the right time. We want all the details of projects that made the most of shopper information to deliver marketing that really hit the spot and drove loyalty. Enter here

8. In-Store Technology of the Year
This category is open to providers and will identify a new in-store technology that has the ability to significantly improve a retailer’s operations. For point of sale technology, please enter that specific category; this section is seeking shelf and aisle tools, display tech, camera, footfall and stock management monitoring systems. The winning entry will be able to demonstrate why the technology is innovative and how it can improve a retailer’s business. Enter here
2020 winner: MADE, Beaver Trison & ASUS

9. Point of Sale Technology of the Year
This category is open to providers of point of sale technology that is doing something new – be that making better use of customer data, speeding up the checkout process, or improving loyalty with promotions during payment. Judges are looking for genuine innovation in this busy space, preferably with retailer case studies both in pilot and practice. Enter here
2020 winner: TCS OmniStore™ 

10. Mobile Innovation of the Year
This award will go to a solution by a vendor that enables customers to get the most out of the mobile experience, using their devices to engage with a retailer and shop whenever and wherever is convenient for them. The winning entry will detail technology that is powering the mobile channel, be it an app, mobile payments service, mobile marketing system or a mobile-optimised website. Enter here
2020 winner: Nuggets

11. E-commerce Solution of the Year
This accolade will go to a vendor-created solution that enables customers to get the most out of their online shopping or engagement experience with a retailer. The winning entry will detail technology that is powering the online channel, be it a payments service, marketing system or a solution to fully optimise an e-commerce website. Enter here
2020 winner: Increasingly

12. Omnichannel Solution of the Year
The winner of this category will be a solution from a retailer that is making a real difference to retailers’ omnichannel operations. The solution will help retailers execute a truly omnichannel approach, whether that be in terms of seamless customer experience, easy deployment of back-end systems across all operations, or the ability to gather and analyse business data from all areas of the business in a single, holistic way. Enter here
2020 winner: OneStock

13. E-commerce Technology Vendor of the Year
The winner of this category will be an online technology vendor which has excelled in its field, implementing innovative technology in retail organisations during the past year. The judges will be looking for evidence of how the deployment of the company’s technology has led to an improvement in the overall efficiency of a retailer’s e-commerce operations. Enter here
2020 winner: Personify XP

14. Omnichannel Technology Vendor of the Year
This award will recognise a technology vendor who has excelled across channels, implementing innovative technology with retailers, both on and offline. The judges will be looking for evidence of how the deployment of the company’s technology has led to an improvement in the overall efficiency of a retailer’s omnichannel operations. Enter here
2020 winner: Swaven 

15. Data and Analytics Project of the Year
Increasingly the backbone of successful customer campaigns, this award recognises the analytics providers doing the best work in turning big data into actionable insight. Winners here will be able to demonstrate advanced technical capabilities which have provided clear results for retailers. We’d like to see innovative use of things like artificial intelligence and machine learning to crunch the numbers at the back end, paired with intuitive front end displays and reports that make the analysis easy to understand and use. Enter here

16. Data and Analytics Provider of the Year
Complementing the previous category, this award is for those companies creating the missing link between retailers and their customer data. We want to hear about new and clever ways you’ve used proprietary technology to crunch the numbers and sift through personal information to help brands cut costs, target promotions, sell more products and maintain customer loyalty. Enter here
2020 winner: TrueFit

17. Artificial Intelligence Project of the Year
Artificial intelligence means many different things to many different people. In this category, we’re looking for the best ways retailers and retail-focused tech providers have tamed big data via algorithms to gain useful customer insight, automate previously manual processes and generally empower staff - from head office to shop floor - to serve shoppers better. As ever, judges want to see the ways this has actually been done, with specifics of the methods used, be they machine learning or robotic process automation, chatbots or advanced analytics. Enter here
2020 winner: Competera

18. Delivery Solution of the Year
The continuing rise of online and mobile retail has made the supply chain and delivery process a number one priority for retailers. This award will recognise the implementation of innovative technology to boost a retailer’s omnichannel delivery proposition – be that in the supply chain, stock management system, logistics process or last-mile delivery. The winning entry will provide evidence of the ability to enable the seamless delivery of orders, resulting in a superior experience at every customer touchpoint. The category is open to retailers, delivery firms and technology providers in this field. Enter here
2020 winner: On the dot & Missguided

19. Startup Company of the Year
This award will recognise a visionary startup (launched two years ago or less) with a retailer, technology product or service which is set to, or has recently had, a significant impact on the sector. Companies should detail why they are ones to watch, successes to date and why they are changing the way that the retail sector operates. We welcome entries from every area of the retail technology sector. Enter here
2020 winner: Sparkbox

20. Best Use of Augmented or Virtual Reality
Augmented reality (AR) and virtual reality (VR) are emerging technologies being increasingly utilised by the retail industry to showcase goods, engage audiences and enhance a customer’s overall shopping experience – often by helping them visualise customised products or how items will look in their own home. This award will recognise a creative and effective use of AR and VR in the retail environment, and the judges will be looking at both the level of innovation involved and evidence of how the technology is delivering benefits to a retail organisation and its customers. Enter here

21. Most Disruptive Retail Technology 
This category win will go to a company which the judges feel has come up with the most disruptive retail technology during the past 12 months - one that has the potential to disrupt the way the retail sector operates, displacing an earlier technology. The aim is to champion technology firms with strong solutions or services that identify a gap in the market or look to improve current ways of working; companies that could well become game-changers by helping to redefine retail in the coming years. We welcome entries from every area of the retail technology sector. Enter here
2020 winner: Rockar Digital

22. COVID Innovation Award - NEW CATEGORY FOR 2021
This award recognises the most innovative use of technology to support customers and staff through the disruption of the COVID-19 pandemic. The judges are looking for evidence of technologies, systems and processes - both in-store and online - that have smoothed the transition to socially distanced shopping and contactless transactions, as well as use of technology to augment the omnichannel experience and support shoppers browsing and buying safely. Enter here

23. Retail Partnership of the Year
This category will recognise a successful partnership between a specific retailer and a technology supplier. The winning entry may involve the implementation of a new technology project – such as a back-end system, stock process or customer-facing feature – or the development of a new technology, such as a mobile app or personalisation tool. The judges will be looking for evidence of a successful technology roll-out and an effective partnership between the two companies involved. Enter here
2020 winner: VIBROBAREFOOT & Global-e

24. Outstanding Individual Achievement
This award will commend an individual from a retailer or technology supplier who has made an outstanding contribution to the retail technology sector over the course of their career, and the last 12 months. Please include a large, high resolution photograph of your nominee. Enter here
2020 winner: Brad Wiskirchen, Kount

25. E-commerce Marketplace of the Year
In an increasingly saturated e-commerce market, consumers are turning to aggregators to help guide them to the products they want. This award recognises the best aggregators and technology out there, using resources and technical skill to give online shoppers an accurate view of what’s available across a variety of sectors. Winning entries will be able to show market-leading analytics and algorithms and the web ranking statistics to back up their supremacy. Enter here

26. Logistics and Supply Chain Award
An open category for retailers, providers and enabling technologies who can demonstrate how they have helped develop an efficient and reliable logistics, transport, supply chain or delivery service. The judges will consider scale, environmental impact, use of technology and innovation as well as cost efficiencies and shortened timescales. Enter here

27. High Street Trailblazer Award
Despite repeated warnings of the death of our high streets, many retailers are bucking the trend and doing great things in physical retail. This award seeks to recognise those companies making the best of their in-store space to entice customers, give them personal service, products they want and convenient alternatives to e-commerce. Judges would like to see demonstrable evidence of recent tech-driven success stories in shops. Enter here
2020 winner: Charlotte Tilbury & Red Ant

28. Alternative Payments Award
Building on the point of sale category, this award is specifically about the recent trend for companies offering customers, both in-store and online, different ways to pay. This could be with alternative currencies like Bitcoin or Ethereum, or via easy financing options to help split the cost of larger purchases. We’re looking for new ideas, executed well with practical examples of the initiatives helping customers to checkout. Enter here

29. Experiential or Personalised Retail Solution of the Year
As other industries offer customers new and tailored brand experiences, so retailers must catch up. This award is looking for evidence of companies really innovating in the way they use shopper preferences to personalise in-store or online journeys – this could be exclusive offers based on previous purchases, innovative store design or service, invites to relevant events or suggested products derived from predictive analytics. Enter here
2020 : Jaguar Land Rover & Rockar Digital

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