New head of operations at Nisa

Michelle Scott-Jones has been promoted to head of central operations at Nisa after 29 years’ of working at the groceries wholesaler.

Scott-Jones joined the firm in 1994 and has held a number of roles including administration manager and business manager in trading support during her time at the company.

She led the data integration between Nisa and Co-op after Nisa acquired the convenience store chain, reviewing and re-working ways of working and processes.

Scott-Jones also became the key trading systems representative for Brexit and food high in fat, salt and sugar (HFSS), working cross functionally with Co-op and Nisa colleagues and key stakeholders to plan and execute future plans.

In her new role, Scott-Jones will provide support for Nisa and its retailers and work with partners to provide customer service across customer support functions and the customer ordering journey.

“I’m thrilled to have Michelle move into the head of central operations position and this again demonstrates the talented colleagues we already have in the building,” said Kim Clarkson, head of partner services at Nisa. “Michelle is heading into her 30th year with Nisa and has made a significant contribution to the business throughout that time.

“The role is a difficult one but I’m confident that Michelle will thrive under the responsibility and continue to deliver the best-in-class customer service for our Nisa customers.”

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