September gives no respite for online retailers
Following a summer of slow growth, the new school year and change of season has failed to inject the boost that retailers needed in September, with online sales rising just 0.6 per cent year-on-year. This is according to the latest IMRG Capgemini Online Retail Index, which tracks the online sales performance of over 200 retailers. In fact, despite the extended period of challenging results, September’s figures - excluding travel, removed from the benchmark temporarily due to the Thomas Cook collapse - failed to match the already low six and 12-month rolling averages (respectively up 2.3 per cent and 5.3 per cent) and fell well below the five-year average (up 10 per cent).
Lakeland upgrades in-store tech with Zebra
Lakeland has deployed Zebra Technologies’ Android touch computers in its 67 stores to help increase productivity and customer service. The home cooking and cleaning retailer decided to continue with its Android strategy, which meant replacing legacy tablets used in-store for inventory and product information.
Commercetools gets €130m to accelerate global growth
Commercetools has announced a €130 million investment from Insight Partners to support the company’s plans for further growth in the US, Asia-Pacific and Europe. Since the launch of its Application Programming Interface (API) commerce platform in 2013, the German startup has aimed to disrupt the commerce software market. Its cloud-based platform helps brands break away from legacy e-commerce software.
Bonmarché collapses into administration
Womenswear fashion chain Bonmarché has fallen into administration, with the future of nearly 2,900 jobs hanging in the balance. The High Street clothing store, which targets the over 50s market, announced on Friday that it would continue to trade normally while administrators seek a buyer.
WHSmith partners Mastercard for online payments
Mastercard has entered into an agreement with WHSmith, Funky Pigeon, Cult Pens and The Card Gallery to offer its Pay by Bank app to online shoppers. The app is an easy and secure way for customers to pay from their current bank account, using their trusted mobile banking app.
Shoppers 'sick of irrelevant retail marketing'
Customers are feeling overwhelmed and stressed out by their inboxes - something they attribute directly to retailers sending too many marketing messages. This is according to Ometria's third annual ‘consumer census’ which surveyed 4,003 consumers across the UK and US.
EBA updates SCA deadline for e-commerce firms
The European Banking Authority (EBA) has published an opinion on the deadline for the migration to Strong Customer Authentication (SCA), setting a deadline to 31 December 2020 and prescribing the expected actions to be taken during the migration period. This applies under the revised Payment Services Directive (PSD2) for e-commerce card-based payment transactions, recommending that national competent authorities (NCAs) take a consistent approach toward the SCA migration period across the EU, requiring their respective payment service providers (PSPs) to carry out the actions set out in the regulations.
Loyalty scheme fraud up by 90%
Fraud is evolving rapidly beyond the point of the transaction to accounts such as loyalty programs and abuse of return policies, according to new research. Forter, an e-commerce fraud prevention specialist, has released the findings of its seventh Fraud Attack Index, finding that loyalty fraud increased by 89 per cent year-on-year, while the total dollar amount in online fraud increased by 12 per cent from last year.
Retail sales stagnate in September: ONS
In the three months to September, moderate retail sales growth continued at 0.6 per cent, when compared with the previous three months, according to the latest Office for National Statistics (ONS) release. The quantity bought was flat in September when compared with the previous month, following a fall of 0.3 per cent in August, while the year-on-year growth rate showed growth of 3.1 per cent – with growth across all sectors except department stores and household goods.
CPI rise means extra £137m bill for retailers
A 1.7 per cent rise in the Consumer Price Index (CPI) will mean a £137 million for retailers who are already battling tough trading conditions on the UK High Street. Figures released yesterday showed that the inflation measure stood at 1.7 per cent - the weakest CPI figures since 2016 - as the UK economy absorbs Brexit-related uncertainty.
Research reveals PSD2 awareness gap
A new European-wide study has revealed the extent of disparity between retailers’ and online shoppers’ awareness of the second Payment Services Directive (PSD2). Riskified surveyed 2,000 consumers and 200 retailers - with respondents evenly split across the UK, Germany, France and Spain - finding that 88 per cent of retailers believed that consumers were ‘somewhat’ or ‘very aware’ of PSD2. However, 76 per cent of consumers reported that they haven’t even heard of it.