The digital customer: How are retailers using AI and analytics to optimise customer service journeys in the omnichannel era?

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The digital customer: How are retailers using AI and analytics to optimise customer service journeys in the omnichannel era?

In the on-demand economy, customers now expect to be able to engage with retailers for a range of customer queries, from delivery tracking, order changes, returns or complaints, at the click of a button and on the channel of their choice.

Supplying demand: how fashion retailers can meet the needs of customers and still be sustainable

The fashion industry is no stranger to breaking the mould and setting trends, but the pursuit of style can come at a huge cost to the environment.

New legislation, such as the European Union's Ecodesign for Sustainable Products Regulation, will set mandatory minimums for the inclusion of recycled fibres in textiles, making them longer-lasting and easier to repair.