In the on-demand economy, customers now expect to be able to engage with retailers for a range of customer queries, from delivery tracking, order changes, returns or complaints, at the click of a button and on the channel of their choice.
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The digital customer: How are retailers using AI and analytics to optimise customer service journeys in the omnichannel era?
The Very Group
Smarter merchandise planning across the retail value chain
In this webinar, Matt Hopkins, Head of Retail Solutions, Board, Catherine Tooke, SVP Product & Planning, Sweaty Betty, and Subir Gupta, Managing Principal, Thought Provoking Consulting join Retail Systems Editor Jonathan Easton to discuss the findings of the recent Retail Systems report The Merchandise Planning Challenge: How are retailers harnessing technology to optimise planning and retain customers? and examine the innovations that are improving retail planning.
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