Stock levels at Ikea have returned to normal for the first time since the start of the pandemic, according to a report by Reuters.
E-commerce products with a high percentage of four and five-star reviews can see a tenfold increase in search demand across some industries, according to new research.
Amazon has restricted search results relating to the LGBT community on its United Arab Emirates (UAE) e-commerce platform. The move comes as Pride month, a global celebration for the LGBTQ+ community, draws to a close.
Retail sales at Boots UK surged 24 per cent in the third quarter of the year. Walgreens Boots Alliance (WBA) , which owns the British health and beauty retailer, said that there were market share gains across all categories.
Evri (formerly Hermes UK) is opening a new delivery depot in Plymouth this July.
The delivery company says the new depot which it has invested £1 million into, is in alignment with its commitment to continue investing in infrastructure which will support the growth of online shopping while creating over 50 new jobs in the area.
Hugo Boss is rolling out Nedap’s iD cloud platform across its retail business.The new technology will enable the fashion brand to know exactly what is in stock in stores so it can offer Shop-From-Store and Click & Collect.
Wickes has partnered with product sourcing platform RangeMe. The partnership aims to enhance the home improvement retailer’s product buying capabilities and give it access to more than 200,000 suppliers globally.
Ocado has announced the extension of its partnership with Groupe Casino.
Global fashion retailer H&M has partnered with Google Cloud on a new core data platform.
Farfetch and Good On You have launched a ‘sustainability hub’ for the fashion industry. Good Measures, the result of the partnership between the luxury fashion retailer and the sustainability ratings platform, furthers the ‘Positively Farfetch’ strategy, which aims to give brands a view of their current sustainability rating and offer guidance on how they can improve it.
Home improvement giant Kingfisher, which owns B&Q and Screwfix, is rolling out new 3D planning and design technology. The new tool, created by Marxent, includes a 3D kitchen, bathroom, and storage planner with virtual reality capabilities, as well as a number of mobile 3D product configurators.
Deliveroo has launched a new advertising platform. From next month, brands can advertise across the food and grocery delivery company's app, website, social media, and email campaigns.
H&M Group’s net sales have surged by 20 per cent to roughly £8.4 billion (SEK 103,670m) in the six months to 31 May 2022. The world’s second largest fashion retailer also reported a 17 per cent net sales increase in the second quarter of the year.
Walgreens Boots Alliance (WBA) has elected to retain ownership of Boots following the completion of a strategic review. The WBA stated that since launching the process, the global financial markets have suffered unexpected and dramatic change.
New Look is “refreshing” its e-commerce offering with a new technology partnership.
Fashion brands make up almost a quarter of greenwashing complaints to the Competition & Markets Authority (CMA), according to a new report by RPC. Greenwashing is a practice in which marketers persuade the public that an organisation's products, aims and policies are environmentally friendly when this is not completely accurate.
Amazon is set to hold a second Amazon Prime event this year in the final quarter, according to sources cited by Business Insider. This marks first time the retail giant has held two Prime shopping events in one year.
Asda is understood to have spoken out against the proposed Online Sales Tax (OST) to the government.
The Daily Express reported that the supermarket was one of several retailers to meet with Lucy Frazer, financial secretary to the Treasury, to discuss the potential tax.
Zalando had revised its outlook for the second quarter of 2022. The Berlin-based online retailer cited deteriorating macroeconomic conditions as the reason for its lower end of full year guidance in contrast to its initial assessment in early May.
Walmart has added two new augmented reality (AR) features to its app. In July, the retail giant will launch a new feature on its iOS platform which will let consumers view furniture and décor items in their homes.
The number of shoppers at UK High Streets and shopping centres declined by 3.9 per cent during RMT Union rail strikes last week, according to data from the British Retail Consortium (BRC).
Retail volumes in the UK dropped by 0.5 per cent in May, following an increase of 0.4 per cent in the previous month, according to the latest ONS figures.
Klarna is seeking fresh funding to keep up with regulatory capital requirements, according to reporting by the Wallstreet Journal (WSJ). In the past two years, the Buy Now, Pay Later (BNPL) provider’s valuation rose from $5.5 billion to $46 billion.
Food retailer SPAR UK has signed a new deal with Deliveroo.The technology company will provide its delivery service to all 2,160 SPAR stores across England, Scotland, and Wales.
Mastercard is partnering with checkout-free technology platform Zippin to support the launch of its Shop Anywhere online stores. The first of Mastercard’s Shop Anywhere stores will debut this summer in the US, Europe, and South America.
eBay has completed the acquisition of a Non-Fungible Token (NFT) marketplace. UK-based KnownOrigin was founded in 2018 and enables artists and collectors to create, buy, and resell NFTs via blockchain-supported transactions. The acquisition aligns with Ebay’s ‘tech reimagination’ having begun allowing the buying and selling of NFTs in May 2021.
Retailer support for fully regulated Buy Now, Pay Later (BNPL) products could stop 876,000 Brits from debt, new research from Barclays and StepChange has found.
Twitter is partnering with Shopify on a new sales channel. Via the new channel, merchants will now be able to reach consumers directly from their Twitter profiles.
The 2022 Retail Systems Awards took place yesterday evening, in a ceremony at The Waldorf Hilton in the West End.
The UK competition watchdog has dished out a £1.5 million penalty to Dar Lighting for illegally preventing online price discounts. The retailer, which is a supplier of domestic light fittings, restricted the level of discounts retailers could offer to customers online between 2017 and 2019.
Supply chain issues have left more than 25 per cent of UK retailers only four weeks away from going bust, according to a new survey. The study, by retail technology provider Brightpearl, suggests that 85 per cent of retail businesses have been impacted by supply chain issues in the past 12-months.
The Buy Now, Pay Later (BNPL) service provider Klarna has launched a new loyalty card feature in its app. Users will now be able to store and access all their physical store loyalty cards in digital format in the Klarna app.
JD Sports has published record figures for its latest financial year. The sportswear retailer saw pre-tax double from £421.3 million in 2020 to £947.2 million for the 52 weeks ended 29 January 2022.
For the first time, Deliveroo is providing its inventory management and picking technology to supermarkets so they can facilitate rapid delivery direct from store.
The number of global digital loyalty programme memberships is to surpass 32 billion by 2026, new research suggests.
Ocado Group is planning to raise £575 million from investors to help fund innovation at a faster pace and further invest in new technology. The retail tech giant also wants to “make the most” of growing online grocery demand by ramping up capacity.
Fashion brand Hugo Boss has opened a new tech-first flagship store in London’s Oxford Street. As part of Boss’s 500-million-euro store renovation programme entitled CLAIM 5, the new concept store aims to blend digital and in-store shopping experience and strengthen the customer journey along different consumer touchpoints, the company said.
LloydsPharmacy is expanding its existing partnership with Deliveroo. Over the next few months, Deliveroo will service rapid deliveries for the pharmacy group across an additional 110 UK stores.
Marks & Spencer is appointing Alex Freudmann as its new managing director of food. Freudmann is currently managing director of Dan Murphy’s, a large Australian beer, wine and spirits retailer.
The government has set out its long-awaited plans to regulate Buy Now, Pay Later (BNPL). Under the new rules, BNPL firms will be forced to carry out affordability checks to make sure the service is affordable to all consumers that opt to use it.
Primark is to begin trialling a Click & Collect service for its kids’ range later this year. The announcement follows the launch of the fashion retailer’s new website in April and the stated intention to expand its kids’ range. The move is the discount fashion retailer’s first foray into online sales.
Fortnum & Mason is launching an official store on Tmall Global, China’s largest online B2C marketplace. Having established a ‘strong brand awareness’ with affluent Chinese consumers, the 315-year-old British department store is partnering with e-commerce accelerator Pattern to expand its online business to China as part of its regional growth strategy.
E-commerce technology business Doddle has announced the launch of its new self-service kiosks. The company says that the hardware device can enable automated, package-less, label-free self-service returns in under a minute.
Visa has said it will change its dispute programme next year to help crack down on first party misuse or 'friendly fraud'.
UK sales at Tesco have decreased by 1.5 per cent in the first quarter of the year, as the company’s chief executive warns of an “incredibly challenging” market environment.
Currys is partnering with Salesforce to support its omnichannel transformation strategy.The Customer Relationship Management (CRM) giant said that the tie-up would enable the tech retailer to drive forward digital transformation and offer customers a more personalised experience across channels.
Almost one in four – 24 per cent – of courier companies do not understand new international licensing rules and have not prepared for them, according to new research.
British High Street retailer WHSmith is rolling out InPost lockers across its stores throughout the UK.
Virgin Media O2 is partnering with Kindred to launch a sustainable shopping service via the My O2 app.The company said the new retail shopping feature called ‘Feel Good Shopping’ will help customers save money and support eco projects while shopping online.
Online fashion brands ASOS and boohoo have recorded a decline in sales driven by inflationary pressures and a hike in returns.
H&M Group’s net sales in local currency rose by 12 per cent in the second quarter of 2022 compared with the same period in 2021. Converted to Swedish Korona (SEK), the figures, accounting for the period between 1 March and 31 May, were up 17 per cent compared with last year’s performance.
Sales at WHSmith are ahead of 2019 levels for the first time. The company’s overall group revenue in the 15 weeks to 11 June was seven per cent higher than pre-pandemic levels.
Ryanair is partnering with FinTech APEXX to overhaul the low-cost carrier’s legacy payments infrastructure. The platform combines acquirers, gateways, shopping carts and Alternative Payments Methods into a single API connection.
US retail giant Walmart is calling on UK sellers to join its online marketplace. The marketplace is made up of third-party sellers which serve around 120 million American consumers every month.
Abercrombie & Fitch is expanding its same-day delivery service to all UK stores. Following a successful trial of the service in the US, the fashion retailer, which also owns the Hollister, abercrombie kids and Gilly Hicks brands, is partnering with Stuart, Gophr and software provider Delivery Solutions to broaden its fulfillment capabilities.
The number of jobs in the UK retail sector is declining, according to the latest ONS jobs figures. Data from the statistics institute shows that there are currently 2.9 million jobs in retail, down 83,000 year-on-year.
Zalando Group has acquired a majority stake in Berlin-based fashion brand Highsnobiety. The companies said they will leverage each other’s complementary strengths, combining Highsnobiety’s cultural relevance and insight, fashion authority and expertise with Zalando’s fashion network, e-commerce know-how and operational capabilities.
Amazon has announced plans to launch ‘Prime Air’ drone deliveries in California later this year. The e-commerce giant said that with its new technology, drones could one day be as common as delivery vans.
Since 2017 the UK retail sector has lost nearly 650,000 jobs, according to new research. Figures from the Centre for Retail Research reveal that there were more than 105,000 job losses last year alone.
New research has found that countries across Europe have varying attitudes towards e-commerce payments methods.
Digital retail sales declined by 8.7 per cent last month compared to the previous year, according to the latest IMRG Capgemini Online Retail Index. The Index tracks online sales for 200 retailers.
Juni has concluded a $206 million Series B and venture debt funding round with backing from Revolut and Monzo investor TriplePoint Capital. Founded in 2020, Juni describes itself as a 'financial companion for e-commerce'.
Evri has appointed a new chief product officer as the delivery company, formerly known as Hermes, continues to build out its customer experience and digital offering.Joe Tarragano joins the company following a 25 year career in digital roles at organisations including eBay, Dun & Bradstreet and Thomson Reuters.
Apple’s Buy Now Pay Later (BNPL) service will be financed in-house by a wholly owned subsidiary rather than a banking partner.The tech giant said its Apple Pay Later service will directly offer short-term loans to consumers from its own balance sheet via subsidiary Apple Financing LLC.
The Competition and Markets Authority (CMA) has approved US private equity firm Clayton, Dubilier & Rice Holdings' (CD&R) $7 billion acquisition of WM Morrison Supermarkets (Morrisons). CD&R also owns Motor Fuel Group, the UK’s largest independent petrol station operator with 921 forecourts.
Asda is partnering with Salesforce for its latest technology transformation project.The big 4 supermarket is teaming up with the customer relationship management (CRM) software giant to deploy Salesforce technology to build a 360-degree view of its customers, providing personalised and tailored experiences that will aim to ‘revolutionise the consumer grocery experience.’
John Lewis has announced the first three locations for its rental home developments.
The retail group announced in 2020 its intentions to become a private landlord with a view to diversifying its revenue streams, by building a community of rental properties around its retail stores.
H&M Group is among the lead funders for a new $250 million fund aimed at tackling the impact of climate change and promoting sustainability in the fashion industry. Apparel Impact Institute (Aii), a non-profit organisation, has launched the Fashion Climate Fund with backing from H&M Group, H&M Foundation, Lululemon, and the Schmidt Family Foundation.
Over half - 51 per cent - of 18–34-year-olds have borrowed money to pay off their Buy Now, Pay Later (BNPL) debts, according to new research from Citizens Advice. The consumer organisation surveyed 2,288 people in the UK who had used BNPL in the previous 12 months.
Payments giant Stripe has launched a biometric authentication feature aimed at speeding up checkout conversion rates, with Wise the first card issuer to implement the new feature. The new feature enables Stripe businesses to authenticate customer purchases within a checkout flow in a way that is compliant with Strong Customer Authentication (SCA) and without redirection to a banking app or having to enter a one-time passcode.
More than 80 per cent of Brits are concerned by the privacy of their data online, according to new research. The survey of 2,019 consumers by Perspectus Global on behalf of Motive.co also revealed that 95 per cent felt it was important their data was protected when online while 67 per cent of consumers reported leaving a website due to concerns around how their data would be used.
Nearly a third (31 per cent) of retail workers actively want to leave their job, and a further fifth (21 per cent) no longer want to work in the sector, according to new research.A study of 1,500 workers from The Retail Trust as part of its Health of Retail report showed that factors such as the cost of living (24 per cent) and abuse from customers (30 per cent) were driving low morale amongst the retail workforce.
Unibail-Rodamco-Westfield, the parent company of Westfield malls, has announced plans to open two new virtual reality concept labs in the UK and Sweden.
The free-roam DIVR concept labs will be located in a 285 sqm outpost at Westfield Mall of Scandinavia in Stockholm and a 330 sqm location in Westfield London.
The finance platform Liberis has partnered with Barclaycard to offer their small business customers access to personalised revenue-based finance with the new Barclaycard Business Cash Advance solution. The news follows Barclays’ £34 million investment in Liberis, agreed in the fourth quarter of 2021, which enabled the firm to continue developing its API-driven finance platform and continue its international expansion.
The UK led Europe in terms of year-on-year spending growth in May, according to Mastercard’s latest data. The UK’s spending growth has been particularly driven by a rise in in-store sales, which are up 42 per cent compared to 2021, and up 24.1 per cent compared to pre-pandemic levels.
Crew Clothing is partnering with second-hand clothing resale platform Thrift+.
Available today to mark World Oceans Day, Crew said the launch marked a pivotal step in the brand’s ongoing commitment to sustainability.
Token provider Ripple has partnered with crypto exchange Lunu to allow Berlin-based retailers to accept crypto-based in-store payments.
Lunu claims it already works with retailers such as Farfetch, Off-White, Browns, and Steven Stone, enabling them to accept payments via its point of sale (POS) terminal and online widget.
Former Asos boss Nick Beighton has been appointed chairman of Secret Sales. Secret Sales, founded in 2006, works with luxury retailers to sell off their excess stock.
Ted Baker has announced that a second prospective candidate has decided to walk away from the process to buy the fashion retailer. In an update lodged with the London Stock Exchange, Ted Baker has disclosed that its ‘preferred counterparty’ will no longer be going ahead with an offer.
The Competition and Markets Authority (CMA) has announced it will investigate JD Sports and several other parties on suspected price fixing for Rangers FC football jerseys. The CMA’s investigation relates to suspected infringement(s) of Chapter I of the Competition Act 1998 (CA98).
Apple is set to officially enter the Buy Now, Pay Later (BNPL) space. The new product, dubbed Apple Pay Later, will allow users to pay for goods in four instalments over a six-week period, interest free. The move will pit the tech giant against major FinTechs including Klarna and ClearPay in the fast-growing alternative payments space.
Asos is reportedly set to appoint current chief commercial officer José Antonio Ramos as its new chief executive, according to sources reported by The Sunday Times. José Antonio Ramos currently serves as chief commercial officer at the online retailer.
The government has approved the Post Office and Yoti as the UK’s first providers of a certified digital ID service.The service, which enables employers to verify a UK citizen’s Right to Work will allow them to complete identity checks digitally via the Post Office Easy ID app or the Yoti ID app.
Pinterest has reached an agreement to acquire an AI-powered fashion shopping platform THE YES for an undisclosed sum. Founded in 2018 by chief executive Julie Bornstein, THE YES has hundreds of brand merchants on its platform and has combined human expertise and machine learning to create its fashion algorithm.
Frasers Group has bought Missguided out of administration for £20m.The buyout comes after the online fast fashion retailer fell into the hands of administrators last week after the firm was issued with a winding-up petition by suppliers who are reportedly owed millions of pounds.
The Competition and Markets (CMA) authority is investigating the completed merger of certain assets of McColl’s Retail Group by WM Morrison Supermarkets. The CMA’s initial enforcement order filed on 25 May contests that it has reasonable basis to suspect that it is or may be the case that WM Morrison Supermarkets Limited has ceased to be distinct from certain assets of McColl's Retail Group.
Payment service provider Mollie is partnering with Plaid to offer merchants Open Banking-enabled onboarding and account verification.Under the terms of the tie-up Mollie will leverage Plaid’s Open Banking network and payments Application Programming Interface (API) to speed up the onboarding and verification experience, with the aim of making it easier for Mollie’s customers to start receiving payments and open digital storefronts across Europe.
Violence and abuse against retail workers tripled over the pandemic, according to research by the British Retail Consortium (BRC). Incidents rose from 455 per day in 2019/20 to 1,301 in 2020/21 according to the survey results.
Worldline has become one of the first payments companies to enter the metaverse, with the launch of a dedicated virtual showroom. The French payments company says it aims to bridge the gap between the network of virtual worlds and the real world for e-commerce enterprises, and provide merchants with the opportunities needed to benefit fully from the “incredible potential” the metaverse has to offer.
H&M Group is rolling out a pilot of new tech-enabled in-store shopping solutions in select US COS outlets. The tech solutions on offer in the first pilot store in Beverly Hills, California include fitting rooms equipped with smart mirrors.
One-in-four Generation Z cross-border US shoppers buy from UK online retailers once a month or more. The research, from US technology firm Pitney Bowes, found this figure dropped to one-in-five for Millennials.
Online fast fashion retailer Missguided has fallen into the hands of administrators after failing to find a rescue deal.The e-commerce retailer has appointed Teneo Financial Advisory to lead the administration process and search for a new buyer for the business and its assets.
Royal Mail has announced plans to expand its Sunday delivery service in response to growing online demand for seven-day deliveries.From this weekend, Royal Mail’s Sunday delivery service will be available to over 12,000 online retailer customers, which represents a significant increase from the 75 large online retailers currently using seven day service.
UK synthetic data start-up Neurolabs has raised €3 million in a seed funding round. The Edinburgh-based firm produces synthetically generated data to help companies, such as retailers, develop object recognition models more efficiently.
In response to the cost-of-living crisis, more UK consumers are turning to second-hand shopping and upcycling in order to make ends meet, according to research from eBay.eBay Ads commissioned research among 1,000 adults and found that 30 per cent are having to make “more considered purchases” in order to get better value for money, and a fifth (19 per cent) are buying more second-hand items in order to save money.
Three fifths (60 per cent) of small- to medium-sized businesses in the UK are expecting to see revenues rise this quarter, when compared to the same period last year, partly thanks this week’s Royal Jubilee bank holiday celebrations, according to the latest quarterly Barclays SME Barometer.On average, SMEs expect to see a 10.4 per cent sales rise between the months of April and June, with those in the hospitality and leisure sector predicting a 34.7 per cent increase.
Authentic Brands Group (ABG) has emerged as the preferred bidder for Ted Baker in a $300m takeover deal, according to a report from Sky News. The US-based consumer goods group, which owns Reebok, is willing to close a deal for the British fashion brand at 150p-a-share, according to Sky News sources.
Amazon shareholders have voted against proposals to conduct an independent audit of working conditions in its warehouses. The decision came during Amazon’s annual general meeting (AGM) on 25 May.
The value of biometrically authenticated remote mobile payments is set to reach $1.2 trillion globally by 2027, according to new research from analyst house Juniper Research. Juniper attributes the market’s future growth, up 365 per cent from $332 billion in 2022, to factors such as recent regulatory changes, including the introduction of SCA (Strong Customer Authentication), which is pushing greater adoption.
One in five – 21 per cent – of UK retail workers have plans to quit the industry, according to research from The Retail Trust.
26 per cent of UK consumers who have had a payment rejected in the past year have admitted they don’t know why it was cancelled, according to new research. The study, from global payments business Trustly, surveyed 2,000 British shoppers.
Footfall on Oxford Street is still 52 per cent lower than pre-pandemic levels, according to new figures.
Puma is to launch branded and personalised communications across 26 countries, as part of its plans to become a digital-first retailer.
Yodel has delivered nearly half a million parcels via bicycle in the past six months. This beats the last year's record of 290,000.
Sales at home improvement retailer Wickes declined by 0.6 per cent in the first five months of the year. Core like-for-like sales were down 7.2 per cent, while its Do It For Me (DIFM) arm saw sales jump by more than 30 per cent.
John Lewis has partnered with kidswear rental platform thelittleloop. The retailer said the partnership will give its customers access to the biggest wardrobe of rented kids' clothing in the UK. through thelittleloop.
Ocado has said that slower growth in consumer purchases and lower average basket sizes has pushed its retail sales down by 8 per cent in the second quarter. This compares to a decline of 5.7 per cent recorded earlier in the financial year.
Asda is continuing its retail transformation plans with new order management technology. The supermarket retailer chose the new tech, from Blue Yonder, to modernise its order management.
Nomagic, a Polish start-up which has built a robotic arm for use in e-commerce and retailers’ factories, has completed a $22 million funding round. Led by Silicon Valley-based fund Khosla Ventures as well as Almaz Capital from Berlin and the European Investment Bank, the latest funding round brings Nomagic’s investment to over $30 million following an initial funding round totalling $8.6 million in 2021.
Pre-tax profits at Marks & Spencer (M&S) jumped to £522 million in its latest financial year, compared to £403 million before the pandemic.
eBay has opened a bricks and mortar store for pre-owned trainers in LA. The e-commerce giant said the ‘Wear ‘Em Out’ store, which will be open on memorial day weekend on FairFax Avenue, will reward so-called ‘sneakerheads’ for wearing their new purchase out of the store.
Klarna has said it will cut the number of employees by 10 per cent because of the current volatile economic environment.
The Very Group is partnering with Amplience to transform its digital content management system (CMS). The clothing and homewares retailer said adoption of Amplience’s Dynamic Content Solution will enable it to simplify and speed up the process of managing their digital content across its brands and devices.
boohoo is ditching its legacy ERP system and replacing it with new Product Information Management (PIM) technology.
Sensei has created what it describes as Europe’s first ever autonomous petrol station convenience store. The company signed a contract with Galp, a large petrol station network located in the Iberian Peninsula, to create a 323 square foot autonomous convenience store in Lisbon.
The chief executive of Marks & Spencer (M&S) has criticised the government’s planned Online Sales Tax, suggesting it would “stifle” innovation in the physical retail space.
The parent company of FatFace has reportedly brought in investment bankers from Rothschild to assess the possibility of selling the business, according to the Sunday Times. Private equity firm Bridgepoint bought Fat Face in 2007 for £360 million.
Kingfisher has recorded an overall sales hike of 16.2 per cent in the first quarter compared to pre-pandemic figures.
Liberty London has partnered with Future Workforce to support the roll out of robotic process automation (RPA). The luxury department store will use UiPath software robots to digitise key businesses process across its digital and trade teams.
Marks & Spencer (M&S) has announced that its in-house sportswear brand will be launched on The Sports Edit.
Co-op has revealed its goal to grow its online business by 50 per cent to a valuation of around £300 million by the end of 2022.The retailer already has online services available at more than 2,000 of its stores across the UK, and its next step is to launch ‘walking deliveries’ for homes and workplaces within 15-minutes of its stores.
Retail sales were up last month even amidst rising inflation. According to the latest figures from the Office for National Statistics (ONS), sales increased by 1.4 per cent in April.
Sainsbury's is expanding its partnership with delivery app Deliveroo. It has announced that a further 65 stores will be available on the platform.
Mercedes-Benz has become a founding member of a luxury brand blockchain group.
For the first time, the stars of Love Island will sport second-hand clothes as the hit ITV reality show announces a new partnership with eBay. Previous series have been sponsored by fast-fashion brands like Missguided and I Saw It First.
UK retail businesses lost £414 million last year because of cross-border tax complexities, according to research. A study from the Centre for Economics and Business Research (Cebr), commissioned by Avalara, a US-based tax compliance technology company, found that the stresses of navigating complex regulations post-Brexit continues to hold back growth for UK retailers, and is causing anxiety for business leaders.
French Connection has become the UK’s first major fashion label to launch a direct to consumer (D2C) online rental service for its latest season collection. French Connection Rental, a new standalone site for the fashion brand, will allow customers to rent dresses, holiday and work wear, with the company expecting ‘unprecedented’ demand in spring and summer 2022 as events and weddings return to the social calendar following the pandemic.
Mollie, the payments business, is partnering with Dutch Buy Now, Pay Later (BNPL) company in3.
88 per cent of UK shoppers claim they would abandon a transaction if they were faced with friction when paying, research from Open Banking platform Tink has found.
Walmart has recorded an operating income decline of 23 per cent to £5.3 billion in the first quarter of the year.
Wayve, which is developing driverless tech being trialled by Asda and Ocado, is using supercomputing infrastructure from Microsoft to develop AI-based models for autonomous vehicles.
25 per cent of UK retailers identify data management and integration as their biggest problem, according to a new survey by Red Ant. The study surveyed 100 retailers at the Retail Technology Show in April.
Mastercard is offering retailers the same biometrics technology used to unlock phones to verify customers during the checkout process. The payments giant says that the global launch of its new biometrics programme, which will use face and fingerprint technology to verify customers, represents a “first-of-its-kind” technology framework.
British consumers are switching to different brands and changing their preferred retailers amid rising inflation, a new McKinsey survey has found. The study reveals that 64 per cent of UK shoppers have changed their shopping behaviour in the past four to six weeks.
JD Williams, a strategic brand owned by N Brown Group, has launched Anise, an in-house designed clothing brand focussed on sustainability.JD Williams said the Anise collection features premium, sustainable fabrics and embraces manufacturing initiatives that are less impactful on the environment.
Amazon has added a new cashback feature to the Alexa app , dubbed “Shopping List Savings” which will enable customers to swap their data for discounts. The new feature will give consumers cashback in the form of an Amazon gift card after purchasing certain eligible items in third party stores, which can then be spent anywhere on Amazon.
Singapore’s Ministry of Affairs’ e-commerce safety ratings system has given Facebook’s Facebook Marketplace just one out of four in its tick-based safety rating. Launched on 14 May, E-commerce Marketplace Transaction Safety Ratings (TSR) is a government initiative created to better inform consumers on the anti-scam measures major e-commerce platforms have in place in order to foster a safer online environment.
Rapid grocery delivery firm buymie has raised €7 million in its latest funding round. The Dublin-based start-up, founded in 2016, offers consumers same day grocery deliveries via its service.
Screwfix is continuing its expansion across the UK and Ireland with plans to open its 800th store in June. The DIY retailer said that more than 800 jobs will have been created by the end of January 2023, following the opening of 80 new stores across the UK and Republic of Ireland – bringing Screwfix’s total store estate to over 870 stores following the opening of 70 new stores in 2021.
Luxury fashion brand Dior Beauty has launched an omnichannel experience chatbot with brand influencer @Jisoo over WhatsApp, in a collaboration with global cloud communications platform Infobip. Social media influencer Jisoo is billed as the ‘muse’ of Dior’s new Dior Addict shine lipstick campaign. Customers are invited to become part of the experience via @diorbeauty’s Instagram story – where they are offered the chance to join Jisoo’s ‘exclusive WhatsApp group’.
Klarna has launched a virtual shopping function to empower in-store teams enable in-store teams to share photos and videos of items and demo products live from the shop floor. The new feature, which has gone live on the new merchant-facing Klarna store app, also enables online shoppers seeking style advice and inspiration to immediately connect via text, voice, or video with hundreds of in-store stylists.
Amazon is preparing to downsize its ‘oversaturated’ delivery network and cut back on service partners in the next 12 months, according to leaked company documents.The e-commerce giant has expanded too quickly by building warehouses and hiring personnel beyonds its needs, according to Brian Olsavsky, Amazon CFO, whose views were revealed in documents first reported by Business Insider.
Clothing retailer Superdry’s store revenues are up 59.8 per to £224.5 million as retailers continue to benefit from the return to the High Street. In a year-end trading statement for the 12 months to April 23, 2022 the clothing and apparel retailer posted revenues of £600.7 million, up 8.1 per cent on the financial year 2021-21 but 14 per cent below the financial year 2019-2020 which reflected pre-pandemic trade.
Consumer demand for virtual products in the evolving metaverse is growing, according to new research. Software company Productsup questioned 5,700 consumers across the US and Europe, asking them about their preferences, expectations and behaviour towards hybrid shopping experiences.
Klarna has announced a new worldwide flexible working policy, saying that the past two years had “proven” significant growth and success can be achieved with hybrid working.The policy gives employees the option to work remotely within their country of employment, or state/province in the US and Canada, as well as from the office.
Google is working card networks Mastercard, Visa and American Express to launch Google Wallet, which will store virtual card numbers on Chrome and Android. Starting this summer, Google will roll out the virtual cards feature to help users in 40 countries safely store numbers for payment cards.
The vast majority – 93 per cent – of European fashion retailers believe that experiential retail is key to securing the future of the physical store, according to new research.
E-commerce platform InPost has recorded a sales boost of 94 per cent to roughly £275 million (Polish złoty 1.5 billion) in the first quarter of the year.
Consumer card spending grew by just over 19 per cent last month compared to pre-pandemic levels, the highest uplift since October 2021, according to figures from Barclaycard.
The majority of UK consumers – 70 per cent – are less likely to shop with retailers after hearing about a negative delivery experience, new research from Metapack has found.
Gucci has announced that it will accept cryptocurrencies in several US stores.
E-commerce payments giant Adyen has expanded its partnership with Buy Now Pay Later (BNPL) provider Afterpay to include local acquiring in key markets including the UK and Europe.As a result of the move, Afterpay, which is known as Clearpay in UK and European markets, will be able to process payments for Adyen’s retail clients in the UK, Europe, Australia, New Zealand, Canada, and the US.
While sales growth has been slowing down since the beginning of the year, the real extent of the decline has been “masked by rising inflation”, warned the chief executive of the British Retail Consortium (BRC).
Ikea is spending €3 billion in the next year on new and existing stores around the world, with a large chunk of the cash going on turning its huge trademark out-of-town stores into e-commerce fulfilment centres.The move by Ingka Group, which owns most of the Ikea stores worldwide, was revealed in an interview with Reuters, in which Tolga Oncu, retail manager at Ingka said the money would be spent in locations around the world, but confirmed news published earlier this year that around a third of the total (€1 billion) would go into the London market.
Furniture retailer Made.com has reached an agreement to acquire Trouva, an online marketplace platform for independent boutiques and brands. Launched in 2015 and headquartered in London, Trouva specialises in selling homewares, fashion and other lifestyle goods from boutiques and brands. It has relationships with over 700 boutiques throughout Europe and has delivered to 34 countries worldwide.
Morrisons is widely expected to win the battle for the takeover of faltering convenience store chain McColl's. Morrisons, the fourth-biggest supermarket chain in the UK, has been locked in bidding war for McColl’s against EG Group, the petrol station business owned by the Issa brothers - who also own supermarket rival Asda.
The UK government is set to hand new powers to local leaders aimed at regenerating High Streets and town centres.The Levelling up and Regeneration Bill, expected to be unveiled in the Queen’s speech tomorrow, is targeting the regeneration of the UK’s High Streets, many of which have been hit hard by economic decline and the rise of internet shopping, with many shop units left empty.
Primark has committed to training 125,000 additional cotton farmers in more sustainable farming methods in India, Pakistan, and Bangladesh by the end of next year.
Shopify Fulfilment Network (Shopify) has reached an agreement to acquire the e-commerce shipping company Deliverr for $2.1bn. The largest acquisition in Shopify’s history will mitigate supply chain complexity for merchants of all sizes, on and off Shopify, and democratise access to end-to-end logistics in a first for independent brands, the company said.
Marks & Spencer has appointed a new director of womenswear in advance of the retirement of Jill Stanton, who is set to step down in July. Maddy Evans, currently head of buying for womenswear, is set to take over the reins when Stanton stands down, according to Drapers.
The White Company has awarded supply chain business Wincanton a five-year contract. The contract will see the logistics company provide multi-channel fulfilment services for the luxury lifestyle retailer.
DPD UK has signed a deal with Ford for 1,000 e-transit vans. The parcel delivery business said that the move will take its electric vehicle fleet up to 2,500 in total.
E-commerce financing platform Wayflyer has acquired social media creator funding provider Peblo. The Irish FinTech said the purchase of Peblo, for an undisclosed amount, would allow it to gain a significant stronghold in the influencer marketing space.
Profits at prominent online retailers boohoo and Zalando have taken a major hit. Despite group sales jumping 61 per cent in the past two years and a 27 per cent hike in revenue, British fashion brand boohoo recorded a pre-tax profit decline of 94 per cent to £7.8 million in its financial results for the year ended 28 February 2022.
Next has reported an 11 per cent drop in total online sales for the first quarter, which the company attributed to the return to in store shopping.In the thirteen weeks to 30 April, the Next recorded a 21.3 per cent increase in full price sales compared to the same period last year.
Better Cotton has brought together a panel of international retailers, including Marks & Spencer and Zalando, to help create new traceability solutions for the cotton supply chain.
John Lewis has announced plans to relaunch its Partnership Card with UK consumer credit provider NewDay, ending its current deal with HSBC.
Annual shop price inflation jumped to 2.7 per cent last month, up from 2.1 per cent in March. According to the latest figures from the British Retail Consortium (BRC), food inflation also increased, rising from 3.3 per cent in March to 3.5 per cent in April – the highest rate since March 2013.
Klarna will begin reporting customer debts to credit agencies in the UK from next month, which could have an impact on customer credit ratings.From 1 June, 2022, the Buy Now Pay Later (BNPL) giant will report UK consumer purchases paid on time, late payments and unpaid purchases for Pay in 30 and Pay in 3 orders to Experian and TransUnion.
Direct-to-consumer men’s footwear brand TAFT has announced the launch of its new NFT collection. The collection features winged animals and correlating sneaker illustrations and is set to officially launch next month.
Tesco has awarded XPO Logistics a multi-year contract to deliver its fuel across the UK.
John Lewis is creating more than 150 tech roles as part of its digital drive. The retailer said that these new specialist jobs will help it get closer to customers online and address changing consumer habits.
The European Commission has said that Apple is abusing its dominant position in the mobile wallets market.
eBay UK has become a patron of the British Fashion Council (BFC). The online marketplace joins brands from across the fashion industry, including M&S, Mulberry, and Selfridges, in the Council’s aim to “make a positive change” in the sector.
Retailers will continue to increase the speed and convenience of payments while using data to improve customer interactions and relationships – but cash will also remain surprisingly important, according to experts from Morrisons and M&S.
Speaking during a discussion about the future of payments at the Retail Technology Show this week, Kate Lavery, head of technology at Morrisons, said that while the pandemic has led to dramatic increases in the use of digital payment methods by customers, many retailers will continue to need to offer a broad range of payment options.
Amazon has reported a net loss of $3.8 billion in the first quarter of the year, compared to an income of $8.1 billion in the same period of 2021. A $7.6 billion loss was largely driven by the collapse in shares of electric vehicle automaker Rivian Automotive, which Amazon has heavily invested in.
Amazon has outlined its plans to ‘reinvent the physical store’ with its Just Walk Out till-free technology.Speaking at the Retail Technology show at London’s Olympia, Max Gill, EMEA lead for Amazon’s physical retail technologies, explained how over the course of the past decade the company has created its till-free proposition.
Despite strong sales growth recovery, Primark has told customers it will increase prices due to the 30-year high inflation rate. The budget retailer recorded sales of £3.5 billion in the six months to 5 March.
Sainsbury’s profits more than doubled to £730 million in its latest financial year. This represents a 25 per cent increase compared to 2019/20 and a 104 per cent hike versus 2020/21.
Pinterest has launched an extension for its customisable, open-source e-commerce platform 'WooCommerce'.
Lidl GB is calling on the British public for support in identifying sites for new stores, and is willing to pay them bounties for property deals that go through.
Marks & Spencer is close to completing its rollout of RFID (radio frequency identification) technology to all non-food products across its stores.Speaking at the Retail Technology Show at London’s Olympia exhibition centre, Richard Jenkins, head of loss prevention, strategy and projects, central store operation at M&S revealed that the retailer has been working with the technology, which uses electromagnetic fields to automatically identify and track tags attached to objects, for the last 19 years.
All consumers will use a platform that enables people to control and earn from their data in the near future, according to the founder of Gener8.
Stripe is partnering with digital consultancy Mobiquity to build frictionless payment experiences for global businesses.Under the terms of the tie-up, Mobiquity, which designs digital products and services for some of the world’s largest brands, will work with payments and financial infrastructure company Stripe to build a holistic payments platform with a personalised user experience.
Monthly grocery price inflation has reached 5.9 per cent, the highest level since December 2011. According to figures from Kantar, despite the price increases, there is still evidence that UK shoppers spent a bit more over the Easter period.
Former chief executive of Sainsbury’s Mike Coupe has said that the biggest failure of senior leaders in the retail industry is the absence of decision-making.The New Look chairman told delegates at the Retail Technology Show that leadership teams in the sector often hesitate when making decisions because they want more information.
Fashion brand Oasis has launched on UK rental website Hirestreet, including new season occasionwear, workwear and holiday outfits.Launching in time for the busy spring/summer events season, Oasis' Hirestreet offering is made up of over 50 pieces from its main collection, including the latest styles from the ‘Rachel Stevens: Most Loved’ line, said Oasis.
Advertising giant WPP has entered the end-to-end e-commerce market with the launch of its new platform Everymile.The world’s largest advertising and creative services firm will go up against established e-commerce players including THG (formerly The Hut Group) and Shopify in providing a fully managed service for brands with a direct-to-consumer (DTC) e-commerce solution.
Mastercard has introduced a new identity technology designed to improve the online shopping experience and tackle fraud, with Microsoft named as its first partner for the solution.
Asda retail workers will get a £10.10 an hour base rate of pay from July, up from the previous £9.66. Announced this morning, the increase comes after a pay campaign by the GMB union.
British supermarket retailers Asda and Morrisons have announced they are dropping their prices to tackle the cost-of-living crisis. Asda pledged £73 million in addressing the crisis and said it would drop and lock in the prices of more than 100 products until the end of 2022.
8 in 10 consumers in the UK believe that retailers need to continuously invest in new technologies to meet changing customer demands, research from Klarna has found. According to the study, of the 10 countries surveyed, the UK was the most keen on retailers investing in technology.
FTSE100-listed B&M has announced that its chief executive Simon Arora intends to retire. He has led the business for over 17 years and plans to leave the firm in 12 months' time. He will also resign his directorship of the company.
Asda has appointed Michael Gleeson as chief financial officer, taking over from John Fallon. Gleeson, who will start in his new role next year, is joining Asda from Morrisons where he has been chief financial officer since February 2020.
EG Group has revealed plans to create 32,000 global jobs over a five-year period, with the company’s foodservice business accounting for the majority of roles. The company, which operates petrol stations and fast-food brands across Europe, the US, and Australia, is owned by the Issa brothers, who also own supermarket retailer Asda.
UK retail sales volumes dropped by 1.4 per cent last month, according to the latest figures from the Office for National Statistics (ONS).This was down on the 0.5 per cent fall in the previous month.
44 per cent of UK consumers would ditch fast fashion and switch to sustainable clothing if they could, but can’t afford the difference in cost, new research has found.
UK e-commerce platform The Hut Group (THG) saw its income jump by over 38 per cent last year. In its latest financial results, the company reported revenues of £2.2 billion across 2021 – its first year as a public company – up from £1.6 billion in the previous year.
Fashion retailer boohoo group has rolled out technology from Aiimi to overhaul its data management and discovery capabilities. The initial focus will be on data subject access requests (DSAR) and the deletion of data for customers and employees.
Monneo has announced the launch of a cryptocurrency payments service for online retailers. The solution, which enables merchants to accept crypto as a form of payment, converts the crypto payment into its equivalent fiat currency.
Amazon investors will be asked to vote on workers’ rights for the first time this year. Activist investor platform Tulipshare said that the move comes after it successfully defeated the e-commerce giant’s attempt to exclude the proposal from this year’s proxy statement.
Asda has implemented several new HR technologies, covering absences, benefits, learning, recruitment, capital management, compensation, and analytics as part of its digital transformation plans.
The government has proposed new reforms which would make it illegal to pay someone to write or host a fake review.
The chief executive of Amazon has said that the company is unlikely to introduce cryptocurrency payments.
Footfall in the UK rose by 15 per cent ahead of the Easter weekend, according to data from Springboard. On the Thursday before the bank holiday, the number of people visiting shops increased by around 27 per cent on High Streets and by 22 per cent across all shopping formats.
Funky Pigeon has suspended all orders after taking its systems offline following a cybersecurity incident. The company, which is owned by British retailer WHSmith, said it is unable to fulfil any orders while it is restoring its services.
Over 1.2 million subscription payments have been stopped since summer 2021 according to new data from Lloyds Bank.The bank said that streaming services such as Netflix, Spotify and Amazon Prime make up nearly half of the regular payments stopped since June 2021 as consumers continue to look for potential savings as the cost of living climbs.
Over two fifths – 42 per cent – of UK shoppers are interested in using augmented reality (AR) to find product information when shopping, according to research from product experience management company Akeneo.
While headline inflation has increased to seven per cent and food inflation to 5.9 per cent, prices for essential foods and other products are increasing at a slower pace, according to the British Retail Consortium (BRC).
E-commerce software platform Salsify has raised $200 million at a $2 billion valuation. The firm’s platform allows retailers, brands, and their partners to access centralised inventory and product information.
664,000 online transactions worth £130 million were declined in the UK during the month since Strong Customer Authentication (SCA) was rolled out, according to data from Barclaycard Payments.
Tesco experienced a 220 per cent hike in pre-tax profits last year, jumping from £636 million in 2020 to £2.03 billion. According to the supermarket retailer’s latest financial results, group sales were up by 2.5 per cent, while operating profit surged by 58 per cent during the 12-month period.
ASOS has said it expects to see a £14m hit to profits after its decision to halt trading in Russia following the invasion of Ukraine.In its interim results for the 6 months to 28 February 2022, the online fashion retailer reported a £15.8 million pre-tax loss, compared to profit of £106.4 million a year earlier.
Predictive visual analytics platform Dragonfly AI has raised £3 million in a Series A funding round. Co-founded in 2018, by entrepreneurs Mark Bainbridge and David Mitchell, Dragonfly AI said its solution helps brands improve creative performance by predicting what their target audience sees.
Aldi is trialling an electric refrigerated trailer in a bid to reduce its carbon emissions. The vehicle turns kinetic energy into electricity, which then powers the on-board batteries as the wheels turn. This keeps products cool and reduces energy consumption.
E-commerce platform provider Kooomo is partnering with FinTech platform Ayden on a new payments product. By integrating Ayden’s payment solution, Kooomo’s mid-sized businesses will have access to a new payments platform built for cross-border payments.
MarTech platform Wunderkind has announced a strategic partnership with Contentsquare to expand insights for retailers. The deal will integrate Contensquare’s platform, which uses AI to provide contextual insight into customer behaviours and intent with Wunderkind’s performance marketing engine, which scales one-to-one messages for retailers.
M&S has launched a new clothing rental collection with Hirestreet. It is the second time the retailer has launched its products on the company’s rental platform.
More than two thirds - 69 per cent - of small businesses are facing inflationary pressures across all parts of their business, which is having an adverse effect on skills and training, according to new research from eBay UK. The impacts are being felt on everything from their supply chains, to energy, to wages and rent according to the research.
Mastercard announced the opening of its new European tech hub in Dublin.The card provider said that the building enables it to accommodate its headcount target of over 2,000 people in the Irish capital by 2025. The company currently has a workforce of 975 in the city.
The owner and operator of Westfield shopping centres in the UK, US, and continental Europe is expanding its brand partnership with Buy Now, Pay Later (BNPL) company Clearpay.
Aldi is the most popular supermarket in the UK, according to a study from YouGov. YouGov Ratings measures British supermarket popularity and fame every quarter.
Adidas Originals is set to launch a personality-based avatar creation platform in collaboration with Ready Player Me. Ready Player Me is an Estonia-based cross-game avatar platform for the metaverse, which it claims lets users create a 3D avatar with a selfie which can be used in over 1000 compatible apps and games, maintaining a single identity.
Home Bargains creates 2,000 jobs. Liverpool-based discount retailer Home Bargains has created over 2,000 jobs over the past year.
Co-op has reported pre-tax profits of £57 million for last year in comparison to £127 million in in 2020. This means the retailer's overall profits were down by £70 million in 2021.
The 10th annual Payments Awards are now open for entries, with a deadline of 8 July to get your company in the running.The black tie gala ceremony will take place on 10 November 2022 at the London Marriott Hotel Grosvenor Square, and will honour the brightest and best of the payments industry as it continues to grow and evolve at a rapid pace.
Social media giant Meta - formerly Facebook - reportedly has plans to launch new virtual coins called 'Zuck Bucks' across its platforms.
Budget fast-fashion retailer Primark has launched a new website which enables customers to check stock availability in their local store. The company said that the new site was created to better connect the journey between searching online and shopping in-store, and represents a “shift in the role of digital within the business”.
Chinese e-commerce firm Shein has hit a $100 billion valuation after its latest funding round, according to sources reported by the Wall Street Journal. The funding round, which reportedly closed last week, was worth between $1 billion to $2 billion.
Amazon sellers in the UK are fraudulently boosting their listings with reviews from unrelated items, according to an investigation by Which?.
Waitrose has announced that it is expanding its partnership with Deliveroo. The delivery service will now be available across 70 new locations across the UK by the summer.
The majority of retailers are not yet on track to meet their sustainability targets, according to research from Boston Consulting Group (BCG). The survey polled 37 major retail businesses around the world, including grocers, fashion firms and those selling homeware and electronics, with annual revenue ranging from $1 billion to $500 billion.
30 per cent of consumers in the UK are planning to use crypto as a form of payment in 2022, according to research from payments giant Checkout.com. This increases to 40 per cent when looking at respondents globally.
The Works has shut five stores due to a cyberattack impacting its Point-Of-Sale (POS) systems. The discount retailer, which specialises in arts and crafts, said that all its “debit and credit card payment data is processed securely outside the group’s systems, via accredited third-party networks and, therefore, there is no risk that this payment data has been accessed improperly.”
Clipper Logistics has chosen MuleSoft technology to accelerate the onboarding of new retail and carrier customers from months to weeks. The company is using the tech to integrate order management systems from retail customers with its warehouse management system.
The war in Ukraine could raise the risk for a worldwide recession, according to the chief global economist at Deloitte. At the World Retail Congress in Rome, Ira Kalish told guests that the conflict has thrown a “massive monkey wrench” into what was a gradually improving post-pandemic picture.
The Fragrance Shop has partnered with BitPay to allow its customers to make purchases using cryptocurrency. Customers will be able to use cryptocurrencies such as Bitcoin and Ethereum to pay for brands such as Chanel, Dior, and Tom Ford.
Ted Baker has begun a formal sale process after confirming it has received a number of bids from Sycamore Partners Management and another third-party company. The global lifestyle brand said that it had received two unsolicited proposals from Sycamore.
London-based food technology start-up Growth Kitchen has raised £3 million. The funding came from a group of strategic investors led by PactVC, including the co-founders of on-demand grocery delivery company Gorillas, Ronny Shibley, Jörg Kattner, and Felix Chrobog, who was also general manager for Deliveroo.
Tesco has awarded XPO Logistics a multi-year contract to manage its chilled distribution to stores in the North West. XPO will be responsible for temperature-controlled transport using XPO fleet and drivers dispatched from the supermarket’s distribution centre in Widnes, Cheshire.
The value of the metaverse could hit between $8 trillion and $13 trillion by 2030, new research has found. The report, commissioned by Citi bank, says that total metaverse users could reach roughly five billion by the same time.
Adyen has announced it will expand beyond payments to build embedded financial products. The Dutch tech payments business said that its new products will enable platforms and marketplaces to create “tailored financial experiences” for consumers.
H&M has said that in the first quarter of the year its sales and profits have been “impacted by the negative effects” of the pandemic in many of its major markets.
The Co-op is set to appoint two new co-managing directors to replace its current food chief executive Jo Whitfield. Whitfield is set to take four months off to help prepare her sons for exams.
DHL Parcel UK has partnered with e-commerce returns tech platform ZigZag.ZigZag currently has a network over over 100 retailers, including Selfridges, GAP, and Superdry.
Boots has reported strong performance for the second quarter of the year, with UK sales up 15 per cent amidst a backdrop of trading headwinds from the Omicron variant.
62 per cent of luxury brand consumers will shop elsewhere if retailers provide a poor payment experience, according to a study from Vyne. The payments platform surveyed 2,000 UK-based online shoppers for the research.
Visa has launched a new programme designed to help digital-first artists, musicians, fashion designers, and filmmakers build their small businesses through NFTs.
Buy Now, Pay Later (BNPL) company Klarna has announced the launch of a new sub-brand and business unit, designed to support its existing Open Banking platform.
Chinese tech giant Alibaba has led a $60 million investment in augmented reality glasses manufacturer Nreal as appetite for metaverse technology grows. The Beijing-based firm said it will use the capital from the Series C funding round to invest in research and development, expand into new markets including its native China, and strengthen its existing partnerships with developers and partners.
IKEA has announced the proposed closure of its Tottenham store as part of the retailer’s transformation plan in London. If plans go ahead, 450 employees could risk losing their jobs.
Gorillas has chosen Workday Human Capital Management (HCM) to support the company’s plans to digitally transform its HR management strategy. The on-demand delivery business, which operates across the US and nine countries in Europe, has grown the number of employees from zero to over 14,000 in less than two years.
International logistics business DHL has rolled out what3words location tech on its UK parcel platform. From Wednesday, customers will be able to add their what3words address to the delivery preferences section on the DHL Parcel App.
Tesco has announced the expansion of its free electric vehicle charging network to 500 stores across the country. Tesco, Volkswagen, and Pod Point first launched the charging network in 2019.
Shopify has said it will support nine new tech-driven companies through its sustainability fund.
Pret A Manger has become a member of the Podback recycling scheme. The scheme enables customers to recycle their aluminum Pret at-home coffee pods.
Grocery price inflation hit 5.2 per cent this month, the highest level in a decade, according to figures from Kantar. The research found that consumers are turning to own label products, which now account for over 50 per cent of all spending.
WHSmith has announced it is trialling Deliveroo’s online delivery service. The British retailer said that the move will give customers access to 600 of its products, including stationary, home office products, and books.
Currys is set to exit its London HQ and launch a new hybrid working model for all its corporate and commercial employees in the UK after signing a partnership with WeWork. The electrical retailer will equip its 1,400-strong corporate workforce with WeWork All Access passes, enabling them to visit over 50 UK WeWork locations across the UK.
Morrisons has partnered with fast delivery company Gopuff to provide grocery delivery ‘within minutes’ across the UK.The Big 4 supermarket said the multi-year partnership will enable Morrisons customers to order thousands of items on the Gopuff platform for delivery in as little as 15-20 minutes.
Selfridges has launched a metaverse department store. Users will be able to access the store via 3D virtual social platform Decentraland and be able to view Non-Fungible Tokens (NFTs) from Paco Rabanne and Fondation Vasarely.
UK consumer confidence in the economy and future household finances has reached the lowest level since 2020, according to research from Which?.
The Co-op Group has announced that its chief executive will step down in May. Steve Murrells has worked for the Co-op for 10 years and has held the role of chief executive for five years.
Lidl is set to create almost 1,200 warehouse jobs by the end of 2025.The discount retailer has started recruiting for its 1.2 million sq ft Regional Distribution Centre (RDC) in Luton, which is set to be the company’s largest in the UK and worldwide.
Retail sales volumes were down by 0.3 per cent in February following a rise of 1.9 per cent in the previous month, according to the latest ONS retail figures. But sales during the month were 3.7 per cent above their pre-pandemic February 2020 levels.
51 per cent of British consumers plan to shop in-store less often in the future, according to research from Worldline. The study surveyed 2,000 UK shoppers between the age of 18-65 who shop online at least twice a month.
Shopify has launched ‘Linkpop’, a new link-in-bio tool designed to make it easier for merchants to sell products in-app across social media channels. Retailers can set up an account, link it to their Shopify store and include shoppable links on their Linkpop page.
Amazon has launched five fully electric trucks. The new 37-tonne trucks are set to operate from the retail giant’s fulfilment centres in Tilbury and Milton Keynes.
The Competition and Markets Authority (CMA) has raised concerns about how Clayton Dubilier & Rice’s (CD&R) $7.1 billion takeover of Morrisons could impact fuel prices.
Buy Now, Pay Later (BNPL) provider Humm has partnered with The Hut Group (THG). The partnership will enable THG consumers to pay for goods over five or 12 instalments, offering up to £3,000 interest-free over a maximum of 12 months.
Homebase has announced a new partnership with Tesco which will see the home and garden retailer bring its products to the supermarket’s UK stores. The first store opened in Borehamwood last week, with plans to open two others in Walkden and Woolwich next month.
DPD has announced the launch of a new ‘click & collect’ initiative that enables retailers to offer delivery straight to a customer’s nearest DPD ‘Pickup shop’ at checkout.
Sainsbury's has launched a research and development project with fleet electrification specialists Flexible Power Systems (FPS) as part of the retailer’s mission to be net zero across its operations by 2035.Following a successful trial of FPS technology last year, the supermarket rolled out five electric refrigerated trailers to its lorry fleet that emit zero carbon, reducing the overall pollution impact of the vehicle.
The Hut Group has named Charles Allen as its non-executive chair. Allen was previously chief executive at ITV, before stepping down in 2006.
One in five British retail workers have been involved in a data security incident or loss of secure data, according to research from Impero Software. The study, which surveyed 400 UK employees in the retail industry, found that over half of respondents – 57 per cent – access company systems and data using personal devices.
For the second year running, the UK is the third most popular market globally for online cross-border shopping, according to research from ESW. The UK is behind only the US and China and is most popular with the United Arab Emirates, China, and India.
B&Q and Screwfix-owner Kingfisher saw pre-tax profits jump 33 per cent to more than £1 billion last year. The home improvement giant recorded sales growth of 6.8 per cent compared to 2021, with the company making £13 billion across the group.
Supply chain disruption has left out-of-stock products worse than during the period of panic buying at the beginning of the pandemic, according to UK shoppers.
Overall retail footfall increased by 2.3 per cent last week, with more crowds drawn to High Streets by the warm and sunny weather, according to the latest figures from Springboard.
The value of consumer credit card rewards will exceed $108 billion by 2026, according to research from analyst firm Juniper Research. Juniper said the value of these rewards currently sits at $92 billion.
Amazon has claimed its latest Amazon Fresh store is ‘the world’s first grocery store’ to aim for zero-carbon certification from the International Living Future Institute.
British technology retailer Currys has announced a new commitment to tackle e-waste. The initiative – which the company has called ‘Long Live Your Tech’ – aims to educate and help consumers make more informed choices when buying and disposing technology.
Boohoo has launched a new range of clothing made from “sustainably grown cotton” in partnership with CottonConnect. The fast-fashion retailer has trained 2,500 farmers in Pakistan about the benefits of more sustainable cotton production and good business practices.
Starbucks is set to deploy new handheld ordering devices to stores.The coffee giant will also launch the ‘Shift Marketplace’, an app designed to make it easy for employees to switch and offer shifts virtually.
Marks & Spencer has announced that it will open Early Learning Centre ‘shop in shops’ in ten locations across the UK. The new shops, which will open at the end of the month, will be located in a number of towns and cities, including Kent, Longbridge, and Liverpool.
H&M is selling clothing from external fashion retailers in Sweden and Germany. The fast-fashion giant began selling items made by other brands in Sweden last month, according to a report by Fashion Network.
Boohoo has opened a new in-house textile and apparel labratory in partnership with TÜV Rheinland. The lab, which is located in the company’s Manchester head office, aims for “fast, efficient, and cost-effective” in-house garment testing.
IBM has partnered with London Fashion Week (LFW) as its digital agency.The tech giant is set to redesign LFW's website as a cloud-based platform which will allow users to "interact with the fashion flair from London".
Ocado Retail has reported a revenue decline of 5.7 per cent in the first quarter of the year compared to the same period of 2021.
The former president and chief operating officer of Nintendo has said that he does not buy into the idea that Meta – formerly Facebook – will be successful in the metaverse.
GANT has partnered with YOOBIC, a digital platform for employee engagement and learning, to build a connected training community for its frontline workers.
The sportswear fashion brand, which operates globally, said it has seen a 30 per cent increase in training completion amongst its retail workforce compared to a previous solution.
The majority – 67 per cent – of UK consumers shop via their mobile devices more often compared to two years ago, according to research from Buy Now, Pay Later (BNPL) company Klarna.
Mulberry is integrating order management system technology from Aptos to build its centralised commerce hub. The new system is aimed at helping the luxury goods group to profitably manage orders through their lifecycle and provide ‘unified bricks and clicks experiences’.
The average contactless payment has increased by almost 30 per cent since the new £100 limit was introduced, according to new data from UK Finance.Card spending data for December 2021 shows that the average amount spent per contactless card transaction rose by almost 30 per cent following the contactless spending limit increase from £45 to £100 in October last year.
Inditex, which owns Zara, Massimo Dutti, Pull and Bear, Stradivarius and several other fashion brands, has reported a hike in sales of 36 per cent for 2021 in comparison to the previous year.
Amplience – the commerce experience platform – has announced it has raised $100 million in Series D funding. The round brings total investment in the company to $180 million.
The British Retail Consortium (BRC) has called on the education secretary to use the upcoming spring statement to introduce more flexibility to the Apprenticeship Levy.
Ocado Solutions and Auchan Retail Poland have signed an agreement to develop the company’s online business using the Ocado Smart Platform. The move marks the second Auchan business to partner with Ocado Solutions.
Rapid delivery start-up Getir is looking to raise $800 million in its latest funding round, according to sources reported by Bloomberg. The news comes as the rapid delivery sector continues to receive significant investment.
Co-op has announced it is expanding its Starship Technologies-run robot delivery service to an additional five stores in Northampton.
Skechers has announced it is entering the metaverse. The footwear brand said that it is the first to sign a lease in the fashion district of Decentraland.
43,000 transactions worth £3.64 million were declined at the point of sale in February as Strong Customer Authentication (SCA) ramped up throughout the month, according to figures from Barclaycard Payments.
Primark may be set to add Click and Collect services, according to a report from Reuters. John Bason, finance director at Primark’s parent company Associated British Foods, told the news organisation: “If there was an e-commerce opportunity for us, it will probably be more in the area of click-and-collect.”
Delivery firm ParcelHero has said that the upcoming Online Sales Tax (OST) will mean that ‘consumers will end up paying more’. ParcelHero’s head of consumer research David Jinks highlighted that “the pandemic is not over, inflation is rising, and we are all facing increasing heating and energy bills.”
Online electricals retailer AO has introduced 10 new CNG-powered tractor units from Fraikin into its operations. The company has signed a five-year, full service contract hire agreement with Fraikin.
Consumer delivery company Hermes UK has revealed it is rebranding to ‘Evri’.
The company said it will soon roll out a new logo and brand identify across its locations, vehicles, and ParcelShops.
eBay has announced a number of new digital products and services as part of the company’s new tech-led strategy.
Marks & Spencer (M&S) has announced that Steve Rowe will stepping down as chief executive in May. Rowe, who is being replaced by Stuart Machin, joined the business straight from school at the age of 15 and has served in his current role for six years.
B&Q has announced it is driving its e-commerce expansion with the launch of a new home improvement marketplace at diy.com. The British retailer said that the new marketplace will expand existing ranges and add new categories.
John Lewis has recorded losses of £26 million in 2021, compared to £517 million in the previous year – representing a 95 per cent improvement. The company announced a rebound of profits before exceptional items to £181 million, up 38 per cent in comparison to 2020.
Twitter has introduced a new e-commerce feature called “Twitter Shops”. The new feature will allow companies to offer up to 50 products for sale on their profile and will be free to use.
Marks & Spencer (M&S) has launched its first TV ad for its Sparks app. The company said its platform enables queue-less shopping, access to click and collect, as well as free products.
Amazon has opened a new checkout-free store in Kensington, London. The store is the retail giant’s 17th checkout-free store launched in the UK, and the second launched in 2022.
Mothercare has become the latest retailer to announce it is closing its stores in Russia. On Wednesday it said that all business in the country, including shipment of products, has been suspended.
The government has announced an update to draft legislation that will give regulators power to tackle “harmful and misleading” adverts on social media and search engines.
Ted Baker has launched a custom-tailored online store as part of its digital-first strategy and plan to expand its international footprint. The new store is built on a multi-storefront headless solution by BigCommerce, the Open SaaS e-commerce platform.
Consumer card spending increased by 13.7 per cent last month compared to the same period of 2020, according to data from Barclaycard. This marks the highest level of growth since November 2021.
Amazon has purchased Swansea-based retail technology company Veeqo.The company, founded in 2013 by Matt Warren, provides tools which help sellers on e-commerce platforms manage their orders, covering inventory, picking, shipping, purchasing, and reporting.
Made.com has reported full-year losses of £31.4 million due to supply chain disruption and confirmed that Nicola Thompson has been appointed as CEO.The omnichannel furniture retailer’s full year annual results revealed that revenues had risen 50 per cent to £371.9 million in the 12 months to December 31 2021, but said that it saw a pre-tax loss of £31.4 million in the period, including a one-off cost of £5.3 million related to the company’s Initial Public Offering (IPO).
John Lewis has become the latest retailer to announced it will remove all products made in Russia from its range. Last week Sainsbury’s revealed it would remove any products 100 per cent sourced from Russia from its shelves.
Amazon is reportedly facing pressure from investors over tax transparency. 24 institutional investors want to have a better understanding about how much tax the e-commerce giant pays globally.
Berlin-based retail technology start-up Nomitri has raised €2.5 million in its latest funding round. Launched in 2021, the company provides a mobile-based self-checkout solution, which it said uses AI to help companies prevent fraud and gather insights on customer behaviour.
PayPal has joined a host of companies who have suspended operations in Russia. The move comes after Visa, Mastercard, and American Express stopped processing transactions for Russian financial organisations in the past week.
British online clothing & footwear retailer N Brown has said that rising inflation and cost could impact the company’s growth in the coming year.
The majority – 52 per cent – of SME merchants are fed up with slow response times from their payments service providers (PSPs), according to data from Mollie. The PSP surveyed 500 SMEs with e-commerce activities generating between £500,000 and £25 million in revenue per year.
Amazon has announced the launch of its own range of apparel, home, beauty, and household essentials made from more sustainable materials. The retail giant said the new products will be made from recycled polyester, organic cotton, and bio-based ingredients.
Finsu has announced the launch of its new online platform which collates thousands of products from fashion brands to help make sustainable shopping easier for consumers.
Amazon has announced that it will be closing all of its Amazon 4-star, Books, and Pop Up stores in the UK and US.
More than 2 in 5 (44 per cent) Generation Z shoppers who are using Buy Now Pay Later (BNPL) services feel ‘overwhelmed’ by repayments, according to research from Barclays Partner Finance.The survey of 2,000 BNPL users across the UK found that Gen Z consumers (those aged between 18-24 years old) who use BNPL spend an estimated 20 per cent of their discretionary income on making repayments.
ASOS and H&M have joined a growing list of retailers shutting down sales in Russia and Ukraine. This week Boohoo, Nike, Apple, and Burberry also announced they would be pausing sales in Russia.
Credit losses at Klarna surged to $542 million (SEK 4.6 billion) last year. The Buy Now, Pay Later (BNPL) company attributed the losses to continued growth in its consumer base and expansion into new markets.
Amazon has opened a new cashierless store in Southwark, south London. The store is the retail giant’s 16th checkout-free store launched in the UK, and the first launched in 2022.
APG has announced a new partnership with what3words. The company, which specialises in cross-border e-commerce delivery solutions, will offer its UK retail partners delivery to an exact what3words address
Retail price annual inflation accelerated from 1.5 per cent in January to 1.8 per cent last month, according to research from the British Retail Consortium (BRC). The figures mark the highest rate of inflation since November 2011.
Poundland has finished its acquisition of online discount retailer Poundshop.com. The discount retailer said the move is part of a wider transformation that will see it roll out its own online store next year and will provide the infrastructure to enable a national roll-out of its e-commerce platform.
German e-commerce company Zalando has announced a 29.7 per cent hike in revenue growth to €10.4 billion last year. The multinational business reported pre-tax profits of €468 million, corresponding to a 4.5 per cent margin.
Lloyds Banking Group has announced a new partnership with FinTech Bink. The bank said that it would work with the UK-based company to change how customers of its retail brands are able to connect with retailers and their reward programmes.
Starship Technologies, the developer of autonomous delivery robots, has raised $100 million in the past month. The San Francisco-headquartered company revealed it has now reached three million commercial autonomous deliveries - with the number of deliveries growing by over 60,000 per week.
Aldi has announced it is ditching plastic from its own-brand Easter eggs. The budget supermarket has redesigned the packaging to eliminate the need for them to be supported with inner plastic packaging.
Marks & Spencer has been crowned the nation’s best in-store supermarket, according to new Which? research.
Primark-owner Associated British Foods (ABF) expects sales at the fast fashion retailer to be much higher in the latest half year than in 2021. The British multinational said it predicts across the 24 weeks to 5 March 2022, sales will be 60 per cent higher than the previous year.
Adena Brands, the owner of Accessorize and Monsoon, has revealed it made £1.96 billion in sales last year. The company’s pre-tax earnings reached £17.4 million during the 12 month period.
John Lewis has announced it is replacing its home services fleet with electric vehicles. The trial is part of the retailer’s commitment to transition 4,000 cars, vans and light trucks to EV by 2030.
83 per cent of organisations have increased supply chain investments, according to research from Blue Yonder. The study, which surveyed 250 supply chain decision-makers in the UK, found that 97 per cent of organisations have faced disruption over the past 12 months.
Luxury e-commerce platform FarFetch has hit profitability for the first time. The company’s revenue rose 64 per cent year-on-year to $1.7 billion in 2020, and with its gross merchandise value (GMV) growing 49 per cent year-on-year to $3 billion.
Central England Co-op has formed a new partnership with Just Eat. Just Eat will provide an on-demand grocery service across 10 of the retailer’s stores.
Tesco has extended its partnership with rapid delivery firm Gorillas to Manchester. The move, originally reported by The Grocer, comes after Gorillas raised just under $1 billion in its latest funding round in October 2021.
Following the opening of its first small store in Hammersmith on Thursday, IKEA announced that it will invest £1 billion in London over the next three years.
On-demand delivery platform DoorDash has introduced express grocery delivery in partnership with Albertsons Companies. Albertsons is a large food and drug retailer in the US.
Last week’s storms significantly impacted the number of people on UK High Streets, with a 3.8 per cent decline in footfall recorded by Springboard. However - due to the weather -the result between Sunday and Thursday was very different from Friday and Saturday.
Iceland has expanded its relationship with Uber Eats after a successful trial period of its delivery services. Iceland has now signed an exclusive deal with the delivery platform, adding a further 200 of its stores to the app.
Dolce&Gabbana (D&G) has announced the launch of DGFamily, a new NFT community, in collaboration with marketplace for digital luxury UNXD. D&G said that the NFT community includes unique benefits for holders in real life and the metaverse, including access to exclusive drops and collaborations.
The majority – 60 per cent – of Buy Now, Pay Later (BNPL) customers are concerned about the impact of the payment option on their credit scores, according to research from UK FinTech Pave.
Marks & Spencer (M&S) has announced a new online and in-store partnership with international skincare and make-up brand Clinique. More than 500 Clinique products will be available on the M&S website for next day delivery or click & collect to over 700 of its stores from the summer.
DPD has partnered with UK location technology firm what3words. The London-based technology start-up has divided the world into a grid of three metre squares and given each square a unique combination of three words, with around 57 trillion squares in total.
A UK logistics firm which handles orders for some of Britain’s largest retailers has agreed to a possible buy-out deal worth around £940 million from GXO Logistics.
Sokin has announced that it will introduce e-commerce payments for the metaverse. The payments provider said that while at the moment there is no single metaverse where consumers can shop for their favourite brand, it will launch its own 3D community of retailers.
Two-in-five - 39 per cent - of shoppers have received a replacement item in their most recent shop according to research from consumer research group Which?. The research group surveyed over 1,300 online supermarket shoppers from nine supermarkets about whether they had received a substitution with their latest grocery order.
Online fashion retailer ASOS has announced that it is listing on the London Stock Exchange. The last day of trading of the company’s ordinary shares on AIM will be today.
The Competition and Markets Authority (CMA) has joined a new working group of international competition regulators to tackle collusion in the supply chain.
UK retail sales volumes increased by 1.9 per cent in January after a decline of four per cent in the previous month, according to the latest ONS retail figures. Sales volumes were 3.6 per cent above their pre-pandemic February 2020 levels.
JD Sports has announced that total revenues for the 22-week period to 1 January 2022 were more than 10 per cent ahead of the same period in 2020. It said that performance across the Black Friday and Christmas period was equally positive.
Almost 135,000 traditional retail jobs were lost during the pandemic, according to analysis from trade union GMB. In 2019, the analysis found there were an estimated 1.2 million sales and retail assistants, retail cashiers, and check-out operators.
Over 55,000 parcels were returned this Valentine’s Day – representing a 158 per cent rise compared to the previous Monday, according to research. The numbers, which come from Collect+’s network of over 10,000 UK locations, were up by 125 per cent in comparison to Monday 31 January.
E-commerce delivery company InPost has announced a new five-year partnership with Vinted. InPost will become one of the digital marketplace’s shipping partners in Europe, where the company has 35,000 out-of-home delivery sites.
Finnish supply chain platform Relex Solutions has raised €500 million at a valuation of €5 billion. The Helsinki-based company, founded in 2005, said it will use the capital to expand its technical team, which already has 400 members.
Amazon will no longer be blocking Visa credit card payments in the UK after the two companies reached an international deal.
Mobile online shopping platform Wish is rolling out a new ‘shoppable video feature’. Consumers will have access to videos which give more information about products – giving them ideas about how they can be used or worn.
Marks & Spencer (M&S) has announced it is increasing its hourly wages for UK store employees to at least £10 an hour.
WHSmith has opened its first cashierless outlet at the LaGuardia Airport in New York. The new outlet is powered by Amazon’s Just Walk Out technology.
Last month saw the lowest rate of online retail growth ever recorded, according to new research. The latest IMRG Capgemini Online Retail Index, which has been tracking the online market 22 years, found that in January e-commerce growth was down 24.4 per cent year-on-year.
ACI Worldwide has launched a new Buy Now, Pay Later (BNPL) solution for merchants and payment service providers. The new solution enables companies to offer their customers a choice of 70 BNPL options.
Homebase has announced that it is digitalising its journey from online engagement to in-store.
London-based payments start-up Banked has raised $20 million in a Series A funding round. Founded in 2018, the company said it provides a payment method which enables consumers to pay from their existing mobile banking app, without sharing financial information.
Studio Retail Group has announced that it will bring in administrators after it could not secure a loan to fund a surplus stockholding. Mike Ashley's Frasers Group has had a 28.9 per cent stake in the home shopping retailer since 2015.
Russian health food company VkusVill has opened its first cashierless store in Moscow. The 52 square meter store, developed in partnership with retail technology company Neurus, offers prepared meals and sandwiches, groceries, pre-packed fruits and vegetables, drinks, desserts, and dairy products.
Jisp, which works with independent retailers to offer home delivery, click & collect, and scan & go shopping, has launched an online version of its app. Consumers will now be able to use Jisp services from their local store without downloading an app.
The number of people shopping across Britain’s retail destinations increased by 2.2 per cent last week compared to the previous one, as UK consumers return to the office.
The UK’s financial watchdog has announced changes to potentially “unfair and unclear” terms in the Buy Now, Pay Later (BNPL) contracts of Clearpay, Klarna, Laybuy, and Openpay.
British sports retailers JD Sports and Footasylum have been fined £4.7 million after breaching rules linked to a merger blocked by the UK’s Competition and Markets Authority (CMA).
Harper Dennis Hobbs (HDH) has announced plans to become what it describes as “the first strategic retail consultant in the UK” for companies looking to expand into the metaverse.
Klarna is planning to raise new funds which could boost its value to between $50billion and $60 billion, according to sources reported by Bloomberg. The sources said that the Swedish Buy Now, Pay Later (BNPL) firm hasn’t finalised a precise price target for the funding, and that it is looking to attract sovereign wealth and pension funds as new investors.
John Lewis Partnership has appointed Charlotte Lock as its first pan-partnership customer director. The executive was formerly digital products and loyalty director at Co-op, and has previously held roles at the BBC, Asda, and McCann Worldgroup.
Waitrose has announced it will trial Deliveroo’s rapid delivery service in the capital, extending its current partnership with the London-headquartered company.
The union representing Asda employees has claimed that the supermarket chain is forcing nearly 150,000 retail workers to accept pay “well below the industry average”. According to GMB, this week Asda imposed a below inflation pay increase of 3.25 per cent on workers.
Amazon Care’s virtual health services are now available across the whole of the US, with in-person services being rolled out in over 20 new cities in 2022. The company said that it is continuing to invest in growing its clinical care team and in-person care services nationwide.
Last year, one in five UK retailers cancelled contracts with suppliers who fell foul of ethical and sustainability standards according to research from Barclays Corporate Banking. The cumulative value of these contracts was £7.1 billion according to the research, which surveyed more than 300 retail decision makers.
UK online home deliveries could generate an additional £20 billion in the next three years due to the pandemic, according to new research.
The Competition and Markets Authority (CMA) has announced that industry rules governing how grocery retailers should treat their suppliers will now apply to Amazon.
TransUnion has become the first credit agency in the UK to accept Buy Now Pay Later (BNPL) finance data. The organisation said that after extensive research into the flexible payment option, it decided it would include BNPL data within its credit information.
Domino’s is set to implement UK location technology firm what3words’ solution. The London-based start-up’s technology has already been tested at Domino’s franchises in the UK, North America, and Saudi Arabia.
Pre-tax profits at home furnishings retailer Dunelm reached record highs during the 26 weeks to 25 December 2021– increasing by just over 25 per cent to £140 million, up from £112 million year-on-year.
Clarks has appointed Simon Clarke as chief information officer. The executive joined from Italian lifestyle brand La Perla, where he also served as chief information officer.
Online share of UK grocery sales increased from 11.3 per cent in December to 13.1 per cent last month, according to data from NielsenIQ. The figures demonstrate that online grocery continued to be strong against a peak of 16.1 per cent in January last year - when the UK was in lockdown.
Ocado has said that disruption caused by labour shortages and a fire at its Erith warehouse stymied growth last year. However, company sales were still strong during the period – with group revenue up 7.2 per cent to £2.5 billion and all parts of the business growing.
Iceland has partnered with RangeMe to streamline its buying and sourcing. The platform has been joined by Vegan Trademark, Asda, and Tesco in the past few months.
Peloton Interactive – the New York-based exercise equipment business – has reportedly received interest from Amazon and Nike as potential buyers of the company.
French Food robotics start-up Bolk has raised €4 million in its latest funding round.The start-up said it will use the capital to manufacture prototypes of robots that can create meals and to test them within companies.
Re-commerce company musicMagpie has expanded its rental subscription service to tablets, games consoles, and MacBooks. The service, which was first launched in October 2020, was originally available for smartphones. Since its establishment, the company has attracted 13,500 active subscribers.
Aldi sales of plant-based products surged by 500 per cent year-on-year during Veganuary. The retailer also saw a more than 250 per cent increase in 2021 for sales of its vegan range compared with the year prior.
Amazon reported strong financial results for 2021, despite facing labour and supply issues during the period. Last year sales jumped by 22 per cent to $469.8 billion compared to $386.1 billion in 2020.
Tesco is set to appoint Natasha Adams as chief executive of its Irish business, according to sources reported by Retail Week. The executive previously served as chief people officer of the Big Four supermarket’s Republic of Ireland division.
PayPoint’s CounterCash service is now live in 2,000 stores. The service, which launched at the end of last year, allows consumers to access cash services locally.
The number of people shopping at Britain’s High Streets and shopping centres declined marginally to 20.8 per cent below the same period of 2019, according to research from Springboard.
The snack producer behind McCoy’s, Hula Hoops, and Tyrells crisps has announced it is facing disruption to its manufacturing and shipping processes following a ransomware incident which took place last Friday.
Ikea plans to hire 150 people in data and technology roles over the next year, according to sources reported by Computer Weekly. The Swedish furniture giant told the publication that it hoped the new recruitment campaign, called ‘taste the future’, will help it hire more staff in the Netherlands, Sweden, Germany, and Switzerland.
Wayflyer, a financing and growth platform for e-commerce providers, has raised $150 million in a Series B funding round. The latest investment brings the Irish company’s value up to $1.6 billion – making it one of six unicorns in the country, according to Wayflyer.
Visa has called for the standardisation of payment systems at electric vehicle (EV) charging points across Europe.The payments tech company said that because there is no widespread industry standard for payment acceptance at charging points.
Shop price annual inflation increased from 0.8 per cent in December 2021 to 1.5 per cent in January this year, according to the British Retail Consortium (BRC). The figures mark the highest rate of inflation since December 2012.
Amazon is set to create 1,500 new apprenticeships in the UK during 2022. The retail giant said the move would include the introduction of more than 40 schemes, 200 of which it said would be degree level.
Britain’s biggest supermarket has made public that 1600 roles are at risk because of changes to overnight roles in some stores. Tesco said that the changes were about running the business as simply and efficiently as possible.
Experian has announced plans to establish a Buy Now, Pay Later (BNPL) bureau in the spring aimed at protecting consumer credit scores. The company, which has been working with some of the largest BNPL providers since 2016, said that the “first-of-its kind speciality bureau” will provide “visibility so lenders can help further financial inclusion".
UK grocery sales have fallen by 3.8 per cent over the 12-weeks to 23 January, according to the latest figures from Kantar. However, sales were still 8 per cent higher than the same period in pre-pandemic 2020.
Asda is set to trial an automated age verification solution at its self-checkouts. The Big Four supermarket said that customers at its Pudsey and Stevenage stores will be able to use the age estimation technology when purchasing alcohol from this week onwards.
Sephora has chosen Qlik Sense, a data analytics platform, to help transform its HR management system. The beauty retailer has experienced strong international growth over the past 10 years, which has forced the company to combine its global HR practices.
H&M’s fashion and lifestyle brand ARKET will open its flagship store in Paris later this year. It is the Nordic brand’s first physical location in France.
Asda has halted its search for a new chief executive, according to sources reported by The Times. The news comes after former chief executive Robert Burnley stepped down in August last year.
H&M ended its latest financial year with sales back to pre-pandemic levels and the highest profitability recorded in several years. The fast-fashion brand said that using figures from 2021 as a baseline, it believes that sales will double by 2030 at the latest.
Motor retailer JCT600 has become the first retailer in the UK to use Lloyds Bank’s new payment product ‘PayFrom Bank’. The payment option enables consumers to pay for things online via their online banking service, without registering, inputting card details, or sharing personal data.
Rapid grocery delivery start-up Zapp has raised $200 million in a Series B funding round. Zapp, founded in 2020, offers customers delivery times of as little as 20 minutes.
The chief executives of some of the UK’s largest retailers have formed a new partnership aimed at creating more inclusive workforces across the country. The chief executives of the Co-operative Group, Marks & Spencer (M&S), and recruitment business PageGroup founded the movement.
Marks & Spencer (M&S) has announced the launch of Live Shopping on M&S.com. The new service, which is facilitated by the company’s software partner LiSA, enables its 13.5 million online customers to join a live broadcast hosted by an M&S expert.
The number of technology roles in England and Wales reached record highs in 2021, according to new research. The study, by recruitment consultancy Robert Walters and data analytics company Vacancysoft, found that there were more than 12,800 new vacancies for tech professionals last year.
The Payment Systems Regulator (PSR) has set out new proposals to improve card-acquiring services for UK merchants. A review published by the authority in November found that the supply of these services does “not work well for merchants with annual card turnover up to £50 million”.
US-based home retailer Wayfair has named Fiona Tan as its new chief technology officer (CTO). Wayfair, founded in 2002, specialises in furniture and home goods and claims to offer 14 million items from more than 11,000 global suppliers.
Ocado Group has unveiled new technology that will underpin the company’s existing Ocado Smart Platform (OSP), including what the company describes as the “world’s lightest and most efficient grocery fulfilment bot” and the first-ever virtual distribution centre (DC).
boohoo Group has begun production at its new factory based in Leicester. The online fast fashion brand said that the 23,000 sq ft factory, which is the company’s first-ever manufacturing facility, would create up to 180 new jobs.
Grocery delivery company Getir has pledged to create 6,000 new jobs this year.The Istanbul-founded company, which is celebrating its one-year anniversary in the UK, said that over the 12-month period it created 4,000 jobs in nearly 20 cities and towns across the country.
Amazon is preparing to roll out its Amazon Go cashierless stores into the US suburbs. The retail giant is set to build a new 6,150 square feet store in Mill Creek, Washington, a Seattle suburb.
Buy now, pay later (BNPL) company Klarna has announced the launch of its physical card in the UK. Klarna Card will enable consumers to use the flexible payment option in-store, wherever cards are accepted.
Nobia AB has named XPO Logistics as the sole distributor of its kitchen products in the UK. The kitchen manufacturer has six retail brands in the UK market: Magnet, Magnet CKS, Gower, Rapide, Commodore, and CIE.
Order technology platform Deliverect has raised over $150 million in a Series D funding round. The funding round, which was led by investment firms Coatue and Alkeon Capital, gave the company a valuation of $1.4 billion.
IKEA has announced that it will open its first UK small size format store in Hammersmith, West London, next month. The store will be approximately one quarter of the size of a traditional IKEA store.
Asda has signed a deal with digital workflow business ServiceNow to provide a new platform designed to help both employees on the shop floor and office-based colleagues with process queries, raising questions, and obtaining information.
Shein is considering plans to list on the New York Stock Exchange (NYSE), according to sources reported by Reuters. The sources did not say how the much the Chinese online retailer was looking to raise.
The Vegan Society’s Vegan Trademark has partnered with RangeMe to help vegan brands get their products in front of retailers globally. The Vegan Trademark, established in 1990, helps users identify whether a product is free from animal-derived ingredients.
Profit warnings flagged by UK companies in consumer-facing industries such as retail and grocery accounted for a third of all warnings in 2021, according EY-Parthenon’s latest Profit Warnings report.
Nike is set to bring its metaverse-based Nikeland experience to its Fifth Avenue store in New York, according to sources reported by WWD. The project, located on the first floor of Nike NYC, House of Innovation, will provide customers with a variety of augmented reality experiences delivered via Snapchat Lenses according to the sources.
Marks & Spencer (M&S) is trialling Augmented Reality (AR) technology at its White City store in London.
A new law that allows consumers to request cashback in shops without making a purchase will not be enough to protect access to cash, according to new research from Which?.
Aldi has narrowly beaten rival Lidl to be named by Which? as the UK’s cheapest supermarket of the year. But the consumer organisation said that overall, grocery costs are going up, even at discount stores.
Walmart has appointed Tom Ward as head of its e-commerce division, according to sources reported by The Wall Street Journal. Ward has worked for Walmart since 2013 in a variety of different management roles and has also previously worked for Asda.
UK retail sales volumes declined by 3.7 per cent last month but were 2.6 per cent higher than their pre-pandemic February 2020 levels, according to the latest ONS figures.
Half of millennials and Generation Z consumers care more about digital technology improvements in High Street and corner shops than prices, according to new research from Vodafone and Allwyn.The survey of 1,000 adults carried out by research agency Context Consulting on behalf of Vodafone and Alwyn found that 50 per cent of under 34-year olds would like to see digital improvements at their local corner shop, but only a third said they’d prefer to see lower prices (31 per cent).
Amazon plans to launch its first physical clothing store, branded as Amazon Style. The retail giant said the new outlet in Glendale, Southern California will provide shoppers with personalised recommendations.
Aldi has ended its trial with Deliveroo to focus on its Click and Collect service. The partnership, which began in May 2020, was designed to give consumers greater flexibility and access to groceries during the UK’s national lockdowns.
While Primark sales increased by 36 per cent in the 16 weeks to 8 January, they remained below figures recorded before the coronavirus pandemic.
Ted Baker has appointed Jason Beckley as its new chief customer, marketing and digital officer. The executive previously served as chief marketing officer at Esprit on an interim basis.
Lidl has opened its 900th British store in Liverpool and remains on track to open a further 200 stores by 2025. The budget supermarket retailer said that the new store would create 40 new jobs for the region and joins five other stores opening this month.