Frasers Group, the owner of Sports Direct, Flannels, and Frasers, has rolled out an AI-powered platform to boost global travel and expense management.

The unified platform, developed by Navan, will enable the company’s workforce to book travel and submit expenses in one place.

The mobile-first technology is designed to provide the retail giant's finance team with real-time visibility, automated policy compliance, and embedded cost-saving controls.

Andy Brown, chief people officer of Frasers Group said that the move would improve programme adoption and give the company better visibility and control over travel and expense spend.

He added that the platform enables the business to "modernise travel and expenses in a way that’s both high-performance and people-first", which he said it "critical" as the company scales internationally.

Through the rollout, Frasers Group is targeting 95 per cent+ online adoption and a 40+ Net Promotor Score (NPS) and 95 per cent+ customer satisfaction score.

It expects meaningful savings on overall travel costs, including up to eight per cent annual savings on airfares with access to New Distribution Capability (NDC) and low-cost carrier content.

The platform is also used by Unilever, Heineken, Canva, and Informa.

Last month Frasers Group announced it was implementing an agentic commerce suite which will enable customers to discover products and complete purchases directly within genAI chatbots, including ChatGPT, Gemini and Perplexity.

The retail giant has partnered with AI-powered commerce platform commercetools on the rollout.

This move makes it the first retailer in Europe to implement the agentic commerce technology from commercetools, signalling its strategy to position itself as a leader in AI-powered shopping.

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