Change at the checkout 2025: what online shoppers and ecommerce merchants think about payments



Your guide to the future of ecommerce payments in 2025

TrueLayer and Juniper Research surveyed over 1,350 online shoppers and large ecommerce merchants to find out if they’re ready for change at the checkout. The report includes everything from shoppers’ opinions on different payment methods, the biggest challenges facing merchants in 2024, as well as both shopper and merchant attitudes towards using Pay by bank at checkout.

In the report you’ll learn:

  • Insights from online shoppers and senior decision makers in ecommerce brands in industries like travel, consumer goods, food and beverage and more
  • Which payment method over 80% of ecommerce merchants are planning to add to their roadmap in the next 12 months
  • How much chargebacks are costing businesses every year.
  • Why 65% of all shoppers are happy to try Pay by bank at checkout
  • What 8 out of 10 shoppers think is the biggest factor in choosing which payment method to use
  • How long the average shopper is happy to wait for a refund


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