Co-op has expanded its partnership with Diebold Nixdorf to enhance customer shopping journeys through self-service and traditional point of sale.

This will include managed services and remote monitoring of self-service and point of sale (PoS) systems throughout the UK.

The Co-Op Group, which has more than 2,600 local stores in the UK, is using Diebold Nixdorf’s AllConnect Service for Retail, which leverage Internet of Things technology.

To ensure speedier customer transactions with shorter lanes, Co-op installed Diebold Nixdorf’s solutions, focusing on reducing the number of times assistance was required during checkout. It provides implementation services, IT support and remote monitoring.

This has resulted in remote resolution of nearly 80 per cent of Co-op’s self-service maintenance tickets and has contributed to achieving 99 per cent uptime of all self-service and PoS systems, the company said in a statement.

David Robertson, retail IT director at Co-op, said: “Through our close working and collaborative approach we have been able to consistently provide our customers with a fast and efficient checkout experience – helping to keep our communities fed quickly, easily and safely.

"With millions of customer transactions per week, it’s critical that our systems are operating when needed.”

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