Funky Pigeon has suspended all orders after taking its systems offline following a cybersecurity incident.

The company, which is owned by British retailer WHSmith, said it is unable to fulfil any orders while it is restoring its services.

“As soon as we discovered the incident last Thursday, we launched a forensic investigation led by external experts to understand the incident and whether there has been any impact on customer data,” said the business in a statement. “No customer payment data, such as bank account or credit card details, has been placed at risk -all of this data is processed securely via accredited third-parties and is securely encrypted.”

Funky Pigeon added that it does not believe customer passwords have been accessed, but did say that it is currently investigating the extent to which any personal data, specifically names, addresses, e-mail addresses and personalised card and gift designs has been accessed.

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