Fashion retailer Jigsaw has continued to develop its relationship with Retail Assist through an extension of its store IT help desk support offering.

The contract renewal sees Jigsaw outlets across the UK and Ireland provided with first-line support operating 24/7, helping to drive incident volumes down and minimising disruption to critical business operations.

Tom Wakeford, head of IT and business transformation at Jigsaw, said: “Offering flexibility in a challenging trading environment, the help desk is an asset to our store teams, offering a single point of contact to log and resolve their tech issues.

“These combined factors make Retail Assist an ideal provider to partner with and I look forward to renewing our successful relationship together.”

Dan Smith, Retail Assist chief executive, said: “We have been able to support Jigsaw in a challenging trading environment with a more flexible commercial approach that allows them to re-evaluate the shape and size of their estate with clarity on their ongoing associated costs.”

Kieran Bowden, Retail Assist chief commercial officer, added: “We recognise that more changes impacting support are still likely to come as the impact of the pandemic continues. We have proactively worked with Jigsaw to ensure that the next phase of our relationship underpins the flexibility required.”

Other Retail Assist clients include Harvey Nichols, ASOS, Ted Baker, Selfridges, Hobbycraft, Vue International and Pizza Hut Restaurants.

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