McDonald’s acquires decision logic company

McDonald’s Corporation is set to acquire decision logic technology company Dynamic Yield.

The fast food chain will utilise this decision technology to provide an even more personalised customer experience by varying outdoor digital Drive Thru menu displays to show food based on time of day, weather, current restaurant traffic and trending menu items.

The New York and Tel Aviv-based firm’s technology can also instantly suggest and display additional items to a customer’s order based on their current selections.

This will enable McDonald’s to be one of the first companies to integrate decision technology into the customer point of sale at a bricks and mortar location. It has already tested the tech in several US restaurants last year.

Upon closing of the deal, McDonald’s will begin roll-out to Drive Thrus in the US during 2019, before expanding into other international markets. It will also begin work to integrate the technology into all digital customer touchpoints, such as self-order kiosks and the McDonald’s Global Mobile App.

“Technology is a critical element of our Velocity Growth Plan, enhancing the experience for our customers by providing greater convenience on their terms,” said Steve Easterbrook, president and chief executive officer of McDonald’s Corporation. “With this acquisition, we’re expanding both our ability to increase the role technology and data will play in our future and the speed with which we’ll be able to implement our vision of creating more personalised experiences for our customers.”

McDonald’s has recently invested heavily in technology, including the development of the mobile app, mobile order and pay, indoor and outdoor digital menu boards and self-order kiosks.

Upon closing, McDonald’s will become sole owner and will continue to invest in Dynamic Yield’s core personalisation product and teams. Dynamic Yield will remain a stand-alone company and employees will continue to operate out of offices around the world, serving current and future clients.

    Share Story:

Recent Stories


Poundland significantly reduces antisocial behaviour, aggression and shoplifting with Motorola Solutions VT100 body cameras
Retail should not be a high-risk occupation. As a company, we are focused on listening to our colleagues and customers to help them with the issues they are facing in-store and so far, the feedback on our body cameras has been excellent. They act as a great visual deterrent, help to de-escalate situations and overall, this project has significantly aided our goal to make the retail environment safer.

For further information on Motorola Solutions’ retail security products, including body cameras, click here.

Supplying demand: how fashion retailers can meet the needs of customers and still be sustainable
The fashion industry is no stranger to breaking the mould and setting trends, but the pursuit of style can come at a huge cost to the environment.

New legislation, such as the European Union's Ecodesign for Sustainable Products Regulation, will set mandatory minimums for the inclusion of recycled fibres in textiles, making them longer-lasting and easier to repair.

Advertisement