Specialist perfume retailer The Perfume Shop (TPS) has said the roll out of a new delivery management platform has driven 99.2 per cent “out on time” shipment rates across the UK and Ireland.

Part of AS Watson Group, TPS is a specialist fragrance retailer with 209 stores in UK&I and ecommerce offering.

Having invested £2.5 million in industry-leading warehouse automation technology as its Dunstable warehouse, TPS appointed delivery management platform Scurri to boost its delivery management.

According to the perfume specialist, the new technology has improved the customer journey, whilst eliminating a range of issues including delivery management failures and lack of system reliability.

These issues have comprised the success of its operations in the past, resulting in ‘significant efficiency costs within the warehouse,’ forcing TPS personnel to ‘step in and solve unwanted delivery problems,’ the firm added.

TPS also implemented “ship from store” process which aims to ensure products ordered within Northern Ireland are shipped from an in-country store, rather than from TPS’s Dunstable warehouse.

“Our new system has enabled us to get a reduction in packaging of 40 per cent,” said Sean Wallis, supply chain director at The Perfume Shop. “Smaller packages mean more orders can fit on fewer trucks.”

With approximately 18 per cent of orders currently being “ship from store”, the retailer aims to reduce emissions and enhance profitability, maximising its sellable inventory by an estimated 10 per cent.

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