Boohoo introduces return fee

Boohoo has introduced a £1.99 customer return fee for online orders.

Customers will be refunded for any items they return, minus the fee. If multiple returns are made from the same order, the fee will be charged again.

As first reported by Retail Week, the fashion retailer is the latest – joining Next and Uniqlo - to introduce such a fee.

Introduction of the fee follows Boohoo stating that its sales had been impacted by the “ongoing normalisation of returns”, with pandemic-related and inflationary factors negatively impacting costs within its supply chain.

The company’s revenue was down by eight per cent to roughly £446 million in the three months to 31 May, declining from £486 million in the previous year.

With up to half of clothing bought online returned to some retailers, the whole process is estimated to cost businesses about £7 billion each year, according to a 2020 study by consultancy KPMG.

    Share Story:

Recent Stories


The Very Group
The Very Group transformed range and assortment planning using Board.

Watch the full video

Smarter merchandise planning across the retail value chain
In this webinar, Matt Hopkins, Head of Retail Solutions, Board, Catherine Tooke, SVP Product & Planning, Sweaty Betty, and Subir Gupta, Managing Principal, Thought Provoking Consulting join Retail Systems Editor Jonathan Easton to discuss the findings of the recent Retail Systems report The Merchandise Planning Challenge: How are retailers harnessing technology to optimise planning and retain customers? and examine the innovations that are improving retail planning.