Tesco forced to cancel grocery deliveries after technical issues

Tesco was forced to cancel some of its home delivery orders after the supermarket chain faced technical issues on Sunday morning.

The retailer said it was unable to reschedule cancelled orders, instead asking customers to place a new one.

The company also experienced high contact volumes for customer service, meaning that customers faced delayed response times.

Some disgruntled customers took to social media, with one saying their order was cancelled fifteen minutes before a 8am to 9am delivery slot with “no reason given”.

“No thought about extra costs the customer will incur”, they wrote on X. “New strapline #tesco we don’t give a stuff abut our customers.”

Another said that they had been trying to contact Tesco after his payment was taken for a delivery that never came.

"Finally spoke to you to be told order cancelled but couldn't let us know as phones were down!! Absolute shambles! #homedelivery #tesco," he wrote on the social media platform.

"We're really sorry that due to a technical issue, we had to cancel some online orders today," a Tesco spokesperson told the BBC on Sunday. "Our technical team have worked around the clock and have now fixed it.

"Customers who were impacted have been contacted directly. We apologise again for the inconvenience."



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