Montreal-headquartered Attitude has rolled out a business process automation (BPA) platform for its B2B and B2C orders as the company looks to ditch manual processing across its sales channels.

The company, which specialises in natural personal care and sustainable household products, has deployed the platform to integrate Amazon and its Shopify B2C website with planning software Syspro, automating electronic data interchange (EDI) orders and sales order processes.

As part of the move, the retailer aims to minimise data transfer errors by automating the download of all sales invoices and EDI messages from Amazon and Shopify to Syspro.

Nicolas Wendling, director of operations at Attitude, said that the new platform has transformed the retailer’s business operations, highlighting the importance of the integration for the business’ next stage of growth.

“BPA Platform now automates all of the EDI messages from Amazon including the creation of new sales orders, shipments, advanced shipping notifications, and invoices, and that’s made a huge difference,” he continued.

Established in 2006, the manufacturer and retailer explained it usually receives a vast number of sales from numerous channels, with manual operations putting the business under a lot of strain.

“Every invoice we received from a customer meant we had to manually input it into Syspro, which not only takes a lot of time, but also increases the risk of mistakes. It would take five people to type in the orders every Monday morning,” explained Wendling.

According to Attitude, the integration has simplified the connection between its customers and Syspro.

“Some of our customers are capable of sending that data within an EDI message,” added Wendling. “If we had BPA Platform automatically importing that data then our staff could spend more time checking and validating rather than actually typing something in.”

The company plans to roll out the platform to different departments, with a particular focus on its accounting unit which currently manages a lot of credit notes, debit notes, invoices.

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