Delivery company FedEx Express has partnered with technology firm Zonos to make customs processes and charges more transparent for retailers and their customers.

FedEx Express claims the partnership will enable UK and EU retailers to grow their market reach as well as ensuring customers receive their goods through a timely and transparent delivery process.

The partnership will also automate compliance for cross-border tax scheme collection and remittance, and the EU’s Import Control System 2 (ICS2) requirements, which FedEx Express said will simplify the regulatory landscape for retailers.

FedEx Express said the collaboration will automatically generate codes and customs documentation resulting in faster customs clearance and reducing the risk of packages being held.

Additionally, the partnership will reduce shipping delays and unexpected costs. FedEx Express said customers would be kept automatically informed about the total cost of their purchases, such as duties and taxes, at checkout.

“By joining forces, FedEx and Zonos are paving the way for e-commerce businesses to navigate the complexities of cross-border trade,” said Stijn Meeus, FedEx Express e-commerce managing director. “This collaboration enables our customers to ship more easily and transparently internationally and improve the recipient experience.

“Together we’re unlocking the true potential of e-commerce, one simplified journey at a time.’’

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