UK pet care business Pets at Home has awarded a contract to RELEX to improve its supply chain operations across forecasting, on-shelf availability, inventory planning, and the automation of manual tasks.

The move comes as the UK retail industry grapples with supply chain disruption triggered by rising costs, Brexit, and staff shortages.

RELEX will service Pets at Home’s online channel as well as its 453 stores and distribution centres across the UK.

The partnership is part of a demand and fulfilment transformation project across the retailer’s end-to-end supply chain. Improving on-shelf availability and inventory management is an integral part of Pets at Home’s plans to transform its supply chain.

Through the deal, the retailer will be able to access AI-driven insights into daily and monthly inventory requirements.

“Following a detailed selection process, we are confident that RELEX is the right partner and solution for our supply chain transformation,” said Nigel Fletcher, group business improvement director at Pets at Home. “Improving our supply chain visibility and operational efficiency is an important part of this, and RELEX’s machine learning-based solution offers the tools we need to achieve this.

"We are excited to commence this project and look forward to the benefits it will bring.”

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