Papa Johns UK rolls out network tokens for payments

Papa Johns UK has seen a six per hike in card transaction acceptance rates after rolling out a new payment system that uses network tokens.

The global pizza brand currently has nearly 6,000 restaurants across 45 countries.

The company, which has teamed up with Checkout.com, has turned card credentials into encrypted tokens that are used for payment processing with the aim of making each individual transaction more secure.

This process also automatically updates card details assigned to each token, which is designed to significantly reduce false declines even when cards are replaced or expired.

Additionally, the implementation of an optimisation engine which is run on AI models, has led to a further 0.6 per cent rise in acceptance rates for the company.

The move comes as the business prepares for the busy festive season.

“The improvements we've seen in our payment acceptance rates, alongside the ability to offer our customers more flexible payment options, have had a significant impact on our overall customer experience,” said Eamon Lindsell, senior product manager, digital technology, Papa Johns UK.

Lindsell added that the company plans to further improve its digital payment experience and drive growth.



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