Air New Zealand is revamping its digital infrastructure as the company looks to become the “world’s most digitally advanced airline”.

The plans form part of a new five-year partnership with Tata Consultancy Services (TCS), who will help to streamline operations, lead workforce transformation, and accelerate AI-adoption.

Air New Zealand operates a global network offering air passenger and cargo services across 49 domestic and international destinations.

The airline flies more than 15 million passengers on over 3,400 weekly flights every year.

The transformation aims to improve the company’s digital capabilities, boost customer experience, and drive operational efficiency across a number of key areas, including fleet management, crew scheduling, and ground services.

The move will see Air New Zealand’s digital services streamlined across a diverse portfolio of more than 600 applications by integrating AI-driven automation and cloud technologies into critical airline functions.

As part of the digital transformation, employees at the business will also take part in a large-scale upskilling programmes focused on AI, cybersecurity, and digital engineering.

Additionally, the digital overhaul will include enhancements to existing digital retail and loyalty programme experiences.

"This collaboration aligns with our vision to be a digitally enabled airline of the future," said Air New Zealand chief executive, Greg Foran.

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